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Is anyone else having trouble with rewards from sweet cinema disappearing? I have watched several ads for rewards and none of them are there.
That is exactly how it is happening to me.
Screenshot of problem....
This has also been happening for me for close to two weeks. The candy's go in my inventory but when I close the app and come back later, they are gone. Only happening with sweet cinema ads
Yes! I have asked for help. So far there is no solution.
I'm using app on an android phone which is up to date. So far today the sweet cinema has been removed.
That is the same for me, apo updated and plenty of space. Today so far they have taken sweet cinema away.
Hi,
I have had the same issue since 23-January 2025. All my rewards from sweet cinema disappeared.My phone is updated with the latest version, and my phone storage has enough space to let the game update. I have the latest version of the game . I logged out and logged in back to your account and issue still persist.Thanks
Hello @keriiiiiiiii🤗 A Warm Welcome back to the King Community!
Yes! Last week or so, we have received this complaint from few other players as well! But, I haven't heard from them afterwards!
Can you please tell me which device you are using to play the game? And, when did the issue start? Do you have any screenshot for me to show our Community In-charge team and report the issue?
Please reply back by typing below. To post screenshots, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬
Hello @keriiiiiiiii Welcome to King Community. Sorry to hear about it and I am not sure if anyone else have had the same issues. However could you please check your phone if its updated with the latest version, also check your phone storage if its having enough space to let the game updated whenever it's available? For now you can log out and log in back to your account to see if this issue persist again or not. Thanks
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
