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Rewards dissapearing
keriiiiiiiii
Posts: 8
Level 2
in Support
Is anyone else having trouble with rewards from sweet cinema disappearing? I have watched several ads for rewards and none of them are there.
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Answers
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Hello @keriiiiiiiii Welcome to King Community. Sorry to hear about it and I am not sure if anyone else have had the same issues. However could you please check your phone if its updated with the latest version, also check your phone storage if its having enough space to let the game updated whenever it's available? For now you can log out and log in back to your account to see if this issue persist again or not. Thanks
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Hello @keriiiiiiiii🤗 A Warm Welcome back to the King Community!
Yes! Last week or so, we have received this complaint from few other players as well! But, I haven't heard from them afterwards!
Can you please tell me which device you are using to play the game? And, when did the issue start? Do you have any screenshot for me to show our Community In-charge team and report the issue?
Please reply back by typing below. To post screenshots, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬0 -
Hi,
I have had the same issue since 23-January 2025. All my rewards from sweet cinema disappeared.My phone is updated with the latest version, and my phone storage has enough space to let the game update. I have the latest version of the game . I logged out and logged in back to your account and issue still persist.Thanks
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That is the same for me, apo updated and plenty of space. Today so far they have taken sweet cinema away.
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I'm using app on an android phone which is up to date. So far today the sweet cinema has been removed.
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Yes! I have asked for help. So far there is no solution.
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This has also been happening for me for close to two weeks. The candy's go in my inventory but when I close the app and come back later, they are gone. Only happening with sweet cinema ads
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Screenshot of problem....
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That is exactly how it is happening to me.
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