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All You Need to Know About All Stars 2026

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Ads are available today, but some are still opening to a black screen.

many more ads are available today unlike the last 3 weeks and earned boosters so far are staying in account. However, some ads are opening to a black screen, forcing closing the app and restarting. Please fix this.

To ask your Question:

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3256887#Comment_3256887

Hi again @cwgames99🤗

I am very glad to know that the boosters are not disappearing anymore! There were many players that were experiencing this glitch last week! King team must have taken care of that issue🌟

To report the Ads in your game, please follow below steps⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

Please let me know if you have any other questions🍫🍬🍫

cwgames99

https://community.king.com/en/candy-crush-saga/discussion/comment/3256876#Comment_3256876

I reported this around 2 weeks ago along with the added issues of not retaining rewards and few ads (the added issues are not happening today)

How do I send a complaint to the King Player Support about black ads?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/485170/ads-are-available-today-but-some-are-still-opening-to-a-black-screen

Hello @cwgames99🤗 Welcome back to the King Community!

I am glad to know that you are receiving more Ad videos than usual! You must have been moved to a different test group🌟

If the Ad videos give any issues, we are recommended to send a complaint to the King Player Support team. If you need assistance with this, please let me know🍫🍬🍫

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/485170/ads-are-available-today-but-some-are-still-opening-to-a-black-screen

Hello @cwgames99🤗 Welcome back to the King Community!

I am glad to know that you are receiving more Ad videos than usual! You must have been moved to a different test group🌟

If the Ad videos give any issues, we are recommended to send a complaint to the King Player Support team. If you need assistance with this, please let me know🍫🍬🍫

cwgames99

https://community.king.com/en/candy-crush-saga/discussion/comment/3256876#Comment_3256876

I reported this around 2 weeks ago along with the added issues of not retaining rewards and few ads (the added issues are not happening today)

How do I send a complaint to the King Player Support about black ads?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3256887#Comment_3256887

Hi again @cwgames99🤗

I am very glad to know that the boosters are not disappearing anymore! There were many players that were experiencing this glitch last week! King team must have taken care of that issue🌟

To report the Ads in your game, please follow below steps⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

Please let me know if you have any other questions🍫🍬🍫

Welcome! 👋

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