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"Connection Error" try again later

zerfre
zerfre Posts: 5

Level 1

edited July 2024 in Support

I can play Candy Crush as long as I don't log in using Facebook, but when I log in with Facebook to retrieve my my account, Gold bars, and my level, i get a "Connection Error" try again later. I have uninstalled and reinstalled the game 3 times and it's always the same. I'm playing on my PC Windows 11. It just started doing this four days ago. I would appreciate any help I can get.

Answers

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,353
    edited July 2024

    Hi and welcome to the Community!

    For connection errors you can look here!

    However, if the reason is that you do not remember your password for the fb, you can do a password reset selecting forgot password, when you try connecting to fb.

  • QueenB
    QueenB Posts: 15,579

    Hi zerfre! 😊

    It sounds frustrating to encounter connection errors. Here are a few steps you can try:

    Clear Cache: Clear your browser or app cache.

    Facebook Permissions: Ensure that Facebook has the necessary permissions to connect with Candy Crush.

    • Open the Facebook app on your device.
    • Go to Settings & Privacy > Settings.
    • Scroll down to Apps and Websites and make sure Candy Crush is listed and allowed.

    Windows Update: Ensure your Windows 11 is up to date.

    Alternative Login: Try logging in through the King account instead of Facebook.

    Hope this helps 🙏

  • mmheitzman
    mmheitzman Posts: 3

    Level 1

    This worked for me:

    Turn Off WiFi

    Start Candy Crush

    Turn WiFi back on

    Then select Restore my Saved Progress

    Choose Log in with Facebook 

    Put in credentials

    Hit log in

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