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⛔ Episode Race Pop-up Frozen

krissii79
krissii79 Posts: 2

Level 1

edited February 4 in Support

been trying all day to get onto the next episode, but it won't- just stuck on page saying "you were 3rd. good job"

Best Answers

  • CaramelKat
    CaramelKat Posts: 4,355

    Game Expert

    Answer ✓

    Hi there!
    I'm sorry to hear that your game is stuck on the Episode Race Popup screen.

    Rest assured, this has been reported to the Studio, who are busy investigating the issue.

    Thank you for your patience while our team works on this.

  • CaramelKat
    CaramelKat Posts: 4,355

    Game Expert

    edited February 5 Answer ✓

    Hi there! I'm sorry to hear about this annoying pop up in your game with the Episode Race. Is this occurring in Candy Crush Saga, not Soda Saga? If so, you can rest assured that the team is aware of this

    If this is happening in Candy Crush Soda Saga, please check these steps:

    • Check Internet Connection: Ensure you have a stable internet connection.
    • Restart the Game: Sometimes, restarting the game can resolve connection issues.
    • Update the Game: Ensure the game is updated to the latest version

  • kiara_wael
    kiara_wael Posts: 158,629
    edited February 4 Answer ✓

    Hi and Welcome to the King Community

    Thank you for the feedback. This issues has been report it to the game team

«13456

Answers

  • dorefice
    dorefice Posts: 1

    Level 1

    edited February 4

    Playing candy crush on my computer thru facebook but after i won a level in third place, screen froze and won't go to next game. I shut down my computer and put in back on but my candy crush screen is still frozen. It lets me hit the play butten, then goes right to where I was before in third place and doesn't go anywhere else. Screen looks darker then usual. How can I fix this?

  • agnes2bron
    agnes2bron Posts: 4

    Level 1

    J'ai exactement le même problème 😒

  • BipbipMoi
    BipbipMoi Posts: 94

    Level 3

    Bonjour

    Beaucoup de de bugs

  • BipbipMoi
    BipbipMoi Posts: 94

    Level 3

    edited February 4

    Beaucoup de bugs mais ils ne font rien

  • Claudine_Holt
    Claudine_Holt Posts: 7

    Level 2

    edited February 5

    I am on level 5061 and just got an episode race pop up saying "You were in 2nd. Good Job!" But now the pop up will not clear so I can continue to the next level. I have restarted my PC and closed the game several times and it still won't clear.

    Please Help!

  • gary_91194
    gary_91194 Posts: 1

    Level 1

    Game froze, have tried all normal ways of getting it back. HELP!!

  • kiara_wael
    kiara_wael Posts: 158,629
    edited February 4

    Hi and Welcome to the King Community

    Which device are you play ? In the meantime please check this page Here

  • CaramelKat
    CaramelKat Posts: 4,355

    Game Expert

    Answer ✓

    Hi there!
    I'm sorry to hear that your game is stuck on the Episode Race Popup screen.

    Rest assured, this has been reported to the Studio, who are busy investigating the issue.

    Thank you for your patience while our team works on this.

  • CaramelKat
    CaramelKat Posts: 4,355

    Game Expert

    edited February 5 Answer ✓

    Hi there! I'm sorry to hear about this annoying pop up in your game with the Episode Race. Is this occurring in Candy Crush Saga, not Soda Saga? If so, you can rest assured that the team is aware of this

    If this is happening in Candy Crush Soda Saga, please check these steps:

    • Check Internet Connection: Ensure you have a stable internet connection.
    • Restart the Game: Sometimes, restarting the game can resolve connection issues.
    • Update the Game: Ensure the game is updated to the latest version

  • tess50
    tess50 Posts: 3

    Level 1

    Hi. I have a problem with my game and hope someone can help. I had just finished a race and a box came up saying ' Well done.You came 3rd' Then it froze and I haven't been able to continue with the game at all. How do I get rid of the box ? Many thanks.

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