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I finally got a request for a life so was able to open the envelope.17/20 are my lives I can't use.
Hello again @MoiCanada🙋♀️ Thanks a lot for replying back and posting the screenshot!
Sorry, I did not know that we cannot open the Envelope if we do not have any requests/lives there!!
The number 17/20 --> it is the number of lives we can use in a day. You have used 3 as of now, and you can use 17 more till 12:00 am tonight. Once it is 12 am, the number will change back to 20/20.
The number 0/200 (in Green box) --> It shows how many saved lives you have in the game. Unfortunately, you do not have any as the number is 0.
I would suggest you to send a complaint to the King Player Support team and inform them that you are not receiving any lives. You can use this link --> https://soporto.king.com/contact
Hello @MoiCanada would you mind adding me to your game please? I know that people receive the lives I send them, so I would like to try and send you lives to see if you receive them. Please feel free to Unfriend me once I have proved that you can receive lives from me.
Please click on the link below
I'm having the same issues. I can send lives but cannot open my saved ones. They are on the right side of my screen, show the same picture as the screenshot above. The envelopes containing lives are closed "stored" with the envelopes closed and a heart icon on them. I need the lives so please help. This started today 2/21/25.
please help get this worked out. I have the latest version and lots of stored lives.