When I save the progress, I lost my coin

DerekLu · February 18

How can I get it back?

Does king.com has phone number to call?

PrettyBubbles · February 18

https://community.king.com/en/blog/discussion/487307/when-i-save-the-progress-i-lost-my-coin

Hi my friend welcome to the hub community its lovely to meet you

Can you explain a little more so I can help you better

Did you change your device

Did you reinstall your game

What game are you playing 💓

DerekLu · February 18

Thanks a lot!

I play Candy Crush Saga.

I did not change device

I did not reinstall.

because I reach the game end(level 18340), I want to save the progress.

we I finished save

I found I lost my golden bar and live ferried give to me

only progress and booster is saved.

PrettyBubbles · February 19

https://community.king.com/en/blog/discussion/comment/3270013#Comment_3270013

Thank you for your reply

As you did not do any of the above it is strange you lost anything just for saving your progress so I will move you over to CCsaga where your moderators will know if saving progress is causing a know issue 💓

QueenB · February 19

https://community.king.com/en/candy-crush-saga/discussion/comment/3270013#Comment_3270013

Hi DerekLu,

I’m sorry to hear that you lost your coins after saving your progress 😞

Unfortunately, we can’t handle missing coin issues here in the community, but you can reach out to Player Support, and they’ll be able to assist you.

To contact Player Support:
Open the game and go to Settings (gear icon).
Tap the "?" (Help Center) and select Purchases & Gold Bars.
Scroll down and tap "Contact Us" to submit a request.

King does not have a phone number for support, but the in-game Help Center is the best way to get help.

I hope this gets sorted for you soon! Let me know if you need any help reaching Support 😊

quekkc · February 19

https://community.king.com/en/candy-crush-saga/discussion/comment/3270013#Comment_3270013

I am curious. Did you play from level 1 to 18340 on the same device without a Facebook account or a King account?

If you were playing with a Facebook account and now trying to save your progress with a King account, then it may be the same case as what has happened to me few years ago. I lost the gold bars but the boosters were intact.