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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
How can I get it back?
Does king.com has phone number to call?
Sign in or create an account to join the fun.
Try this link:
https://soporto.king.com/contact
Hi QueenB,
When I click ?, nothing happen.
Is there another way I can reach out to Player Support?
Regards
I play without any account I think.
Since I reach the end, I think I better save it, then bad thing happen! lol
Thanks a lot, I will try
I am curious. Did you play from level 1 to 18340 on the same device without a Facebook account or a King account?
If you were playing with a Facebook account and now trying to save your progress with a King account, then it may be the same case as what has happened to me few years ago. I lost the gold bars but the boosters were intact.
Hi DerekLu,
I’m sorry to hear that you lost your coins after saving your progress 😞
Unfortunately, we can’t handle missing coin issues here in the community, but you can reach out to Player Support, and they’ll be able to assist you.
To contact Player Support: Open the game and go to Settings (gear icon). Tap the "?" (Help Center) and select Purchases & Gold Bars. Scroll down and tap "Contact Us" to submit a request.
King does not have a phone number for support, but the in-game Help Center is the best way to get help.
I hope this gets sorted for you soon! Let me know if you need any help reaching Support 😊
Thank you for your reply
As you did not do any of the above it is strange you lost anything just for saving your progress so I will move you over to CCsaga where your moderators will know if saving progress is causing a know issue 💓
Thanks a lot!
I play Candy Crush Saga.
I did not change device
I did not reinstall.
because I reach the game end(level 18340), I want to save the progress.
we I finished save
I found I lost my golden bar and live ferried give to me
only progress and booster is saved.
Hi my friend welcome to the hub community its lovely to meet you
Can you explain a little more so I can help you better
Did you change your device
Did you reinstall your game
What game are you playing 💓
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