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Wrong email address
Hello a year ago I made an account on King but last week I saw that I made a typo in my email address. The second problem is that I cannot remember my password. So, if I click forgot password, King will send a email but that never arrives at my mailbox. Is there a way to fix this. I made a new account with the correct email address. If it is possible to put the old score and level to the new account it will also be fine.
Please help.,
Kind regards, Chris.
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Answers
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Hi there,
I understand you're not able to access your King account and you can't reset your password.To receive the best assistance, please reach out to our Player Support team via game app or via
Hope you have a nice day ahead!
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Hello Colorbomb_Collector,
I contacted several times the player support team but no answer.
It almost look like there is nobody who can help me.
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Hey @Kwizzie I am facing the same issue...if you find any solution please let me also know.
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HanifSorathiya,
After a lot of tries to contact, I finely got it. I contacted King via:
https://soporto.king.com/contact
Choose:
Game: Candy Crush Sage (if this also your game)
Platform: Mobile
Topic: Lost progress of items
Subtopic: Lost progress
Tell us what you need:
I told them my old email was wrong and forgot my password. The lines below came in my mail.
"Thanks for contacting King Player Support.
I am sorry to hear that you have lost your progress in Candy Crush Saga. Rest assure, I’ll do my best to help you with that!
Don't worry, I have changed your password manually to "…" as the new neutral and temporary password for you. Kindly change your password as soon as possible, through your account settings as well as your king account's email address to the correct one with the steps provided in this link: :How do I change my King account password or email address
.
I hope it will work for you. Good luck.
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Hi @Kwizzie ,
Thank you so much for the help. They restored my level on new ID.
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