What is this bug?

Question

I faced this bug today and I spent lot of gold bars to complete this level but then I realized it's a bug and because of that is lost streak. One gummy dragon left and it came down because of some bug. Technically there is no way for that gummy to go down

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/488998/what-is-this-bug

Hello @St0Rmy Welcome to the community.

This level has previously been reported, though not for a long time. The problem with this is that if you play a double colour bomb or party popper to start with you will clear all the keys at once, as well as open all three cages all at the same time. In this case one dragon will drop to replace the licorice beneath it, one will stay above the toffee swirls, but the dragon on the very left will slip down the side to where the keys were. This level has never been fixed to prevent this and King probably don't bother because it happens very rarely and only on a first attempt, so players never get stuck too long on it.

It might be worthwhile complaining to Player Support about this. Send them your screenshot and explain that you paid gold bars for extra moves not realising this was a hopeless situation. They may give you back the gold but unfortunately they cannot reinstate a win streak. To contact player support go into Settings in the game, click on the ? icon and scroll through the questions until you see "contact us" at the bottom.

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for report it. In the meantime Please force close the Apps and Log in again.  for level Also please check this video for level 4369 Here