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Bom dia fiz uma compra de crédito e não caiu
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Hi Bernardina08 👋
Thanks for your message, and I’m really sorry your credit purchase didn’t go through. That’s definitely frustrating!
If you didn’t receive your items, the quickest way to resolve this is to request a refund directly through the store you used to make the purchase. Here's how:
📱 If you used Google Play (Android): ➡️ Request a refund from Google
📱 If you used the App Store (iOS/Apple): ➡️ Request a refund from Apple
After submitting your request, you should hear back from them directly. If you need more help or still have questions, feel free to reach out here, we’re happy to assist ☺️
Hi Christine,
Thanks for raising this! Just to clarify, we haven’t extended the language translation support into the Hub, which is where the post was originally published. That’s why PrettyBubbles stepped in to close it, as per our usual approach for posts in unsupported languages when there's no translation option available in that space.
Now that it's been reopened, we're happy to support the player however we can. Appreciate your help in jumping in where possible, and we’ll keep an eye on similar cases moving forward.
Hi I was not aware of anyone moving it over from the hub
It is normal practice to close unsupported languages as there is no translat option in the hub
I have reopen it 💓
@PrettyBubbles We have a functioning translation system here in the Candy Crush Forum. Why did you tell the player in the thread below to use English? Now it is not possible for any of us to help @Bernardina08 even though the post has been translated, because the thread is now "read only" so none of us can answer them!
I mean this thread:
Please only use English when posting in the community so as we can all understand 💓
