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Is there a problem with CC Saga today? Won't update or re-install
Hey there! I hope you're doing well today.
I'm sorry to hear the steps sent didn't work. Don't worry, I have some other steps you can try.
From what I could gather after checking your account from my side, you're connected through Facebook to save your progress. Could you please try these additional steps?
I hope this helps, but if not, at that point I advise consulting an IT technician as they will have direct access to your device and therefore be able to actually check everything, which is something our team cannot do from our side, sadly. Thanks in advance and have a great day! 🌞
Followed the instructions and still the same. Cannot access or install
Hey again! Thanks for replying and letting me know.
Could you please follow these steps:
Close all apps and restart your device:
After you do that, would you be so kind as to:Â Â
This should fix the issue, but if it doesn't, please let me know. Thanks in advance and have a great day 🌞
Android. The app shows as offline and cannot reinstall
Hey there! I hope you're doing well.
I understand you're having some trouble connecting to the Play Store to update your Candy Crush Saga app. Could you please tell me which device you're using (Android, iOS, Kindle, Windows, Facebook (Browser))? That way I can send you some troubleshooting steps so you can try to see if it helps fixing the issue.
Thanks in advance and have a great day 🌞
It's the only app that doesn't work.
Phone, WiFi etc all good.
It's your network problem or device problem. Nothing happened with CCS
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Everytime I get the pink candy that roles they won't give it to me
Thinking about quitting the game as I am more then a week on level 18031 which is impossible to take. Anybody tips before i quit?
Genuinely!! Why are some levels impossible to pass!!??? I’m on level 15500 the last game of that section. I’ve used my 5 lives, the 20 saved lives for “3 days” yes “3 days” and I’m still nowhere near moving past the level… It just will not let me pass!!!!! Genuinely I must have attempted this one game 100 times!!…
when I’m watching ads for extra moves or to get things to win a board the ads are freezing and blacking out and I lose the board. My app is updated.
The game has crashed on me several times in the last couple weeks. The first time it was acknowledged by the system and I was given … something? I don’t remember what, coins or boosters. Probably boosters. Well anyway, 4 times it has frozen and needed to be restarted after I used coins to continue after “losing” on a…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
