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Is there a problem with CC Saga today? Won't update or re-install
Hey there! I hope you're doing well today.
I'm sorry to hear the steps sent didn't work. Don't worry, I have some other steps you can try.
From what I could gather after checking your account from my side, you're connected through Facebook to save your progress. Could you please try these additional steps?
I hope this helps, but if not, at that point I advise consulting an IT technician as they will have direct access to your device and therefore be able to actually check everything, which is something our team cannot do from our side, sadly. Thanks in advance and have a great day! 🌞
Followed the instructions and still the same. Cannot access or install
Hey again! Thanks for replying and letting me know.
Could you please follow these steps:
Close all apps and restart your device:
After you do that, would you be so kind as to:
This should fix the issue, but if it doesn't, please let me know. Thanks in advance and have a great day 🌞
Android. The app shows as offline and cannot reinstall
Hey there! I hope you're doing well.
I understand you're having some trouble connecting to the Play Store to update your Candy Crush Saga app. Could you please tell me which device you're using (Android, iOS, Kindle, Windows, Facebook (Browser))? That way I can send you some troubleshooting steps so you can try to see if it helps fixing the issue.
Thanks in advance and have a great day 🌞
It's the only app that doesn't work.
Phone, WiFi etc all good.
It's your network problem or device problem. Nothing happened with CCS
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this level opens and immediately says you lost the level with zero moves made. I believe there’s a glitch in this level. It’s been happening for two days.
Why are the sour skulls not working as they usually do? I was just playing level 13990 and the sour skulls wouldn't activate after they've been touched by a candy nor after a wrapped candy exploded. It cost me my episode race and streak. Why is CC getting so glitchy?
Since 3-4 days ago, I am unable to log in with my facebook account. Yes, I tried everything that I could find online, all the helps and tricks, but it still doesn't work. Probably lost 10 years of progress and about 12000 levels… I am fuming… Whatever I do, I get this message…
وعند فتح اللعبه مره اخرى اختفت الهدايا واهدرت محاوله
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
