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PURCHASED ITEMS NOT RECEIVED
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As seen below I purchased the following combo. The items below did not show up right away so i thought i did not buy it and tried again. I later saw that only the gold bars have been given to me. I have not received any of the other stuff. I only want to purchase one of these and not two. If you could please help me receive the products and the also refund one of the purchases. Thank you!
I have already sent the receipts replying to the certain email but have not heard anything back! Please help! 
Answers
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@jazznet08 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.
Unfortunately the community cannot deal with purchase issues
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
