The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
moving game statistics from one kindle fire hd to another.
Options
Answers
-
Thanks for tagging me @Sukanta_Biswas. @pdrylie, I have a link on how to reset a Kindle Fire and I can give you that link but I'm not sure that's what you want.Are you looking to get your progress from the game moved from one device to another? The only way that can usually be done is if you have been playing the game through Facebook or the Kingdom because they save your progress. Please write back giving us more details and then I can offer you further direction.
-
Ok this is what you need to do. Please follow the steps on here to help you get your progress back. https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your account and get your progress back. Please make sure to use this topic and subtopic when completing the contact form.
-
Hi @pdrylie now that you have your user ID # go back tomorrow my last message and complete the contact form. They can manually go into your account with your number and get you back on track. We can’t do it here in the community but they can. You will get an email with a ticket number. Just respond back by email.
just wait sometime. our expert 
