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what is happening to my tournament scoring and are there any fixes
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Hi everyone 👋
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted 🙏
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If you’re not seeing your stars count yet, don’t worry, you’ll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once you’ve reached the new episode. Let me know if this is not the case so I can report back 😉
Hello @soyonsfous 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-charge’s post below👇
Please be patient till the issue was resolved by the game team!
Thank you for understanding🙏🏼
We’re aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand what’s causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and we’ll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. We’ll keep this thread updated as soon as there’s more news 🙏
Hello, every week i finish the new level and i participate to the star tournament but for the last 2 weeks every time i finish a level instead of adding 6 starts to my star total it goes -6 to zero… I make 5 level and still at zero? I try my candy crush on safari and chrome to see if it was different but no… Impossible to add stars :( Is there a solution?
Star tournament not recognizing wins, reverts back to 0
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I'll be reaching the end of the map soon. Let's hope the next Star Tournament won't bug out like the last one.
agree with above, very annoying! Why is the Star tournament not allowing my stars to be registered, I see a lot of players on zero but some another’s are being logged. King get quite a lot of money from me so I would expect the systems to work!
Hey there @Helena_Tai . Hope you're doing well.
Worry not, our team of experts at the Studio is aware of the situation and working on finding a solution. If you need anything until then, feel free to reach out to our player support team:
Our team's available 24/7. Thanks in advance and have a great day! 🌞
Still not fixed
cannot earn star
it always keep at zero
It's been reported by many players. The star tournament is broken this week. I guess the "fix" is to wait for the next one.
我的遊戲也出現同樣問題何時能解決
Hi and Welcome to the King Community
Thank you for reporting. Ill pass this to the Game Team. Which Challenges are you play?
There's no way to get a request to the help team!
I completely agree. Stuck in this "tournament" more than once a week is bad enough but now wins are not even tallying. And there's no way to contact anyone who can give a decent explanation. I guess it's time to find something else
I have the same issue! Completed roughly 10 tournament levels for no stars. Tournament ladder updates from -5 to 0 each time.
yes I have a similar problem I won several levels in Star Tournament but it keeps showing zero , also I paid gold coins to achieve wining , please fix
I have the same issues. Stars earned are counted as negative. Score always 0.
j’ai le même problème je commence toujours à -5 étoiles
I have the same issue !
Hi and Welcome to our Community
Thank you for reporting, In the meantime If you miss a reward from any other feature, please email this to our Player Support Team here and tell your Game ID there.
