Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Recently after the Super Bomb splash page CCS freezes up.After reloading I have only limited icons appearing.
Thankyou for your prompt reply. I have played, at Some cost, for many years without experiencing any connection problems. At present, I am having to uninstall and re-install daily. This cannot continue. Recent additions to the game, over the top in my view, are causing the problems, in the CCS search for additional income.
If only limited icons show up you are not connected to King's server. This can happen for a variety of reasons and is not always obvious when we load the game.
Generally if we are connected to the server all our events should load after playing one level, old or new, pass or fail. However sometimes this does not work for me and I have to keep closing and reloading the app.
The best way to know for sure you are connected is to go into the shop icon at the bottom. If the game offers you the options to purchase anything your connection is good.
In general if you keep getting connection problems:
Make sure you are playing the latest update.
Reboot your device if all else fails.
Make sure your internet connection is stable and avoid switching from one Wifi or mobile signal to a different one while the app is open. For example I have experienced that if travelling through a tunnel on a train I may lose the signal and sometimes the app then fails to pick it up again when we exit the tunnel but instead it continues in offline mode. In such a case we need to close and reload the app again until we can see the shop load.
New here? Sign in or create an account to join the fun.
what happened to the music event? I completed my last but one tape and did not get it. I had only one more tape to go. This is very frustrating and might be my last time playing candy crush
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
I need to speak to someone about 2cdays of not receiving 1.99 what I purchased 20 minutes free playb
Hello, I played so hard and purchased lot of coins to get 300 coins in musical season task, I finished 8 and still have the 9 one and I can't see it, yesterday I checked I see that I have 36 hours to be done. What can I do now it is not fair at all
I completed 2 sets of levels, gold chocolate box, and finished all of my tapes earning over 100 gold bars. When I opened my game this morning, they were ALL GONE. I now have ZERO!!! I spend a lot of time earning those and would really appreciate if they were added back to my account. So upsetting!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
