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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Maybe you want post your comment here @Charleyfarley so that @QueenB will see your post. It might get lost in the thread you posted it.
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@Charleyfarley, In the "Notification preferences" section of your profile, please select most, if not all, options in the first column (headed by the bell icon). This should enable you to receive tags in the Community. Mine are working.
@MountainMom I assumed Automated Community emails were the emails you receive when you tag someone - maybe not. So which setting relates to tagged emails ? Not much point in me checking your settings as you don’t receive them.
@Charleyfarley, I do not know what automated emails are in this Community. I have NOT turned it on. Instead I have only selected notifications in the column headed by the "bell" icon. Did you see my screenshot of some of the notification preferences I have selected? They are indicated with a green checkmark — all are in the first column headed by the bell; none in the second column headed by the envelope.
@MountainMom ty - yes I found my setting and it was already set on.
So there must be another reason why I’m not receiving automated community emails.
@Charleyfarley, I am attaching a portion of my notification preferences. I do not "Allow Automated Community Emails."
I hope this helps.
Happy New Year!
@MountainMom ty
‘Allow Automated Community Emails’ is already set on
Hi @Charleyfarley,
To check/edit your navigation preferences:
Personally, I don't want to receive any notifications by email, but I choose to get all other notifications in the Community.
Let's see if this helps!
@MountainMom No, I didn’t get an email from your latest response.
Can you guide me to the profile ‘notifications’ so I can check ? Again, I can’t see this being the problem as I have been receiving the emails up until recently.
Hey @Charleyfarley, is your tagging working now?
Thanks @MountainMom
I checked my profile and my email address was awaiting confirmation - I have now confirmed it.
If this is the reason I’m not receiving tagged emails, I would be surprised as I was receiving them up until recently.
If you respond, tagging me, we’ll soon find out 🙂
TThanks @Charleyfarley for sending your User ID. Since your issues are related to the Community, we will need to wait for @QueenB to return. You did not get a response from Player Support because they do not handle Community-related issues. We will continue to work for a resolution to all of your issues.
I trust that you have already reviewed the settings in your profile regarding "notifications" and continue to use our standard troubleshooting tips.
@MountainMom 3378922157
I’m also not receiving tagged emails
Hi @Charleyfarley, I am sorry that your comments are getting lost. I have sent a reminder to our team about your ongoing issue of not being able to start a new discussion. It might be helpful if you would provide your User ID in a reply to this message.
Sorry yet again to hijack this post but I can’t post a new discussion so I have no choice @QueenB
@MountainMom - you asked for details of my phone, which I provided , but have heard nothing back since
I’ve been unable to post a new msg for months now.
@LoFiGummy I’m trying to post a new discussion from a regular browser
@Charleyfarley And you're making this post from a regular browser?
Or are you trying to make a post through the game?
Sorry for the many questions - but we need to be able to reproduce the problem for us to be able to report it properly.
@LoFiGummy no, just ‘Draft last saved a few seconds ago’ as per my screenshot
Hey there @Charleyfarley and once you press the green "Post" button - do you not get any type of error messages?
Ty @LoFiGummy
I have already included a screenshot of the intended post (see post ‘Hello @QueenB @MountainMom’ dated Nov 29th. The Discussions was Discussion as was Category
Hey there @Charleyfarley, are you able to send a screenshot of how it looks like when you're trying to make a post but is unable to?
It could be a number of things but it's hard to tell with the current information, for example:
It can also help us in identifying the web browser that you're using to see if it can be related to that as well.
Hi @Charleyfarley, I got your tag. Thanks for the details about your device. I'll see if @QueenB or our game experts have more suggestions.
ty @MountainMom
I tried your suggestions but still unable to post - it just saves it as a draft.
My device is an iPhone 7 Plus iOS 15.8.5
The posting issue has only started recently.
Btw, I didn’t get your tagged email, did you receive mine ?
Thanks For responding @Charleyfarley. My final suggestion is to copy your content and paste it into a "new" discussion and see if you can post it. If you can't post the new discussion, delete your old draft while you still have the content copied, and try again. If this doesn't work, repeat our standard troubleshooting steps. I will share this new issue with @QueenB. She will be back soon and will appreciate knowing your type of device and platform.
ty @christinewupp @QueenB
Yes, I had to hijack another thread as I was (and am still) unable to post a new discussion.
Ty @MountainMom
I don’t think you can leave ‘category’ blank and the only options are ‘discussions’ (default), ‘off-topic’ and ‘level help and tips’. I left it as ‘discussion’ because the other two didn’t seem appropriate.
I have been using the same device to play for the last 5 years so unlikely that this is the problem.
Possibly unrelated but I’m not receiving the tag emails either.
Hello @Charleyfarley. Thank you for sharing this issue with us, and be assured that we are not bothered by your "hijacking." It was a clever workaround!
King's development team is aware that players are unhappy with events, such as the Star Tournament that require "new levels" only. Unfortunately, this is unlikely to change in the near future. Community managers continue to monitor this feedback from players and share it with King's development team.
Regarding the "draft" function in this Community, I share your frustration. I assume you have already tried our standard troubleshooting steps to ensure the issue is not related to your device. Did you notice the new drop-down menus near the top of your new discussion? Were all fields prepopulated?…or was the "Category" field empty, thereby requiring you to select the "Discussion" category? Were you in the CCS game forum when you retrieved your draft?
The "draft" issues might be an intended consequence of ongoing efforts to improve the new layout. You can be assured that our Community Managers will work with this site's development team to resolve all issues with the "draft" functionality, but theys might not be resolved during the weekend.
Try this thread I've just created as it may draw attention better:
Hello @QueenB @MountainMom apologies for hijacking this thread but I haven’t had any response to my emails from support. I’m unable to post a new discussion - it just ‘saves as a draft’ and my discussion isn’t posted.
Attention all Candy Crushers - in celebration of Candy Crush Saga reaching the 21,000 level milestone - for this contest you must replay your most recent milestone and win it with 3 stars (gold or sugar - it doesn't matter) 👉RULES: Post a screenshot of your game map, showing your avatar and where you currently are in CCS.…
Hello Candy Crushers! ❄️ Just in time for the holiday season - Candy Crush Saga has once again reached another amazing milestone! This time it is Level 21,000!🎉 For those players who have reached this magnificent milestone, please post below a screenshot of your game map, showing your avatar and that you have reached (or…
Win a year’s supply of Gold Bars Get ready to end the year with a bang. Winter Cup is back and it is bigger than ever. This is the main tournament of the season and the prize is one players wait for all year. The top champions in the Final will win 100 Gold Bars every month in 2026. That is a whole year of Gold Bars.…
Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!🎂🥳 Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242…
The holidays are landing in Candy Crush Saga with new looks, cosy vibes and two exciting events to keep you playing all season long. Whether you love tournaments, chasing sweet rewards or just enjoying the winter sparkle in the game… you’re in the right place. Here’s what’s coming your way this December. 🎉 Candy Unwrapped…
Why don't I get any trains anymore on level 18724? Without any goldbars or trains with confetti it is impossible to pass this level.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
I cannot get pass level 12,613. This is another level that is going to require MANY bars, if you're willing to use them. Maybe there's a "trick", to get pass this level? If so, please pass along any helpful info!
Bonjour à toute la communauté et bonne année ! Je joue depuis très longtemps à Candy crush soda. L adresse mail utilisée lors de mon inscription n existe plus. Or pour la modifier et mettre un nouveau mot de passe, l' appli (ou le jeu) ne tient pas compte de l adresse (différente) sur laquelle je renvoie "mot de passe…
