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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Maybe you want post your comment here @Charleyfarley so that @QueenB will see your post. It might get lost in the thread you posted it.
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Hello @15156262485 and Welcome to this King Community!
I understand that you are reporting an issue related to a purchase. We are not able to resolve issues related to purchases in this Community. Such issues can only be resolved by King's Player Support team. However, we have an article that can guide you to the appropriate Support team that can help you resolve your issue. Tap 👉HERE👈 to reach that article.
Alternatively, there are articles in our Help Center regarding "My Purchases" that are specific to various devices. Please tap 👉HERE👈 to be redirected to that section in our Help Center. Select the tab appropriate for your device and then scroll to an applicable topic.
FYI — it is best to post issues in our Support section for greater visibility. They can get "lost" when replying to an unrelated topic.
The last tagged email I received was 31/10/25 - this might be helpful
I have not changed any settings
Hello @QueenB
Category and post type were both set to ‘discussion’
I did not receive your tagged email ☹️
I have payed 55rs for 20 goldbars but i have not received
Ty @QueenB
Hi @Charleyfarley
First off, I'm really sorry it's taken this long to get back to you and follow up properly. Huge thanks to @MountainMom and @christinewupp for helping out and keeping this thread going in the meantime and Christine, sorry in advance for all the pings here!
So, I’ve finally jumped in to take a closer look, and thanks for the screenshots and details you’ve shared so far, they’re really helpful.
To tackle this one bit at a time: Let’s start with the issue of not being able to post a new discussion. You mentioned that everything gets saved as a draft, and I saw the screenshot you shared here. Based on what I’m seeing, it looks like we might be missing the top section of the post, the part that shows the Category and Post Type dropdowns.
Could you please send us another screenshot where we can see the top of that post form too? We just want to check whether the right values are selected as sometimes on mobile, it’s easy to miss that part and it can cause weird bugs like this.
As for the notification issue, I’m tagging you here to test if the email tagging works. If you get this tag in your inbox, then hopefully that means things are back to normal. If not, we’ll dig further and see what else might be blocking it.
Really appreciate your patience with all this. Hopefully we’ll get it sorted soon 🙏
@Charleyfarley, In the "Notification preferences" section of your profile, please select most, if not all, options in the first column (headed by the bell icon). This should enable you to receive tags in the Community. Mine are working.
@MountainMom I assumed Automated Community emails were the emails you receive when you tag someone - maybe not. So which setting relates to tagged emails ? Not much point in me checking your settings as you don’t receive them.
@Charleyfarley, I do not know what automated emails are in this Community. I have NOT turned it on. Instead I have only selected notifications in the column headed by the "bell" icon. Did you see my screenshot of some of the notification preferences I have selected? They are indicated with a green checkmark — all are in the first column headed by the bell; none in the second column headed by the envelope.
@MountainMom ty - yes I found my setting and it was already set on.
So there must be another reason why I’m not receiving automated community emails.
@Charleyfarley, I am attaching a portion of my notification preferences. I do not "Allow Automated Community Emails."
I hope this helps.
Happy New Year!
@MountainMom ty
‘Allow Automated Community Emails’ is already set on
Hi @Charleyfarley,
To check/edit your navigation preferences:
Personally, I don't want to receive any notifications by email, but I choose to get all other notifications in the Community.
Let's see if this helps!
@MountainMom No, I didn’t get an email from your latest response.
Can you guide me to the profile ‘notifications’ so I can check ? Again, I can’t see this being the problem as I have been receiving the emails up until recently.
Hey @Charleyfarley, is your tagging working now?
Thanks @MountainMom
I checked my profile and my email address was awaiting confirmation - I have now confirmed it.
If this is the reason I’m not receiving tagged emails, I would be surprised as I was receiving them up until recently.
If you respond, tagging me, we’ll soon find out 🙂
TThanks @Charleyfarley for sending your User ID. Since your issues are related to the Community, we will need to wait for @QueenB to return. You did not get a response from Player Support because they do not handle Community-related issues. We will continue to work for a resolution to all of your issues.
I trust that you have already reviewed the settings in your profile regarding "notifications" and continue to use our standard troubleshooting tips.
@MountainMom 3378922157
I’m also not receiving tagged emails
Hi @Charleyfarley, I am sorry that your comments are getting lost. I have sent a reminder to our team about your ongoing issue of not being able to start a new discussion. It might be helpful if you would provide your User ID in a reply to this message.
Sorry yet again to hijack this post but I can’t post a new discussion so I have no choice @QueenB
@MountainMom - you asked for details of my phone, which I provided , but have heard nothing back since
I’ve been unable to post a new msg for months now.
@LoFiGummy I’m trying to post a new discussion from a regular browser
@Charleyfarley And you're making this post from a regular browser?
Or are you trying to make a post through the game?
Sorry for the many questions - but we need to be able to reproduce the problem for us to be able to report it properly.
@LoFiGummy no, just ‘Draft last saved a few seconds ago’ as per my screenshot
Hey there @Charleyfarley and once you press the green "Post" button - do you not get any type of error messages?
Ty @LoFiGummy
I have already included a screenshot of the intended post (see post ‘Hello @QueenB @MountainMom’ dated Nov 29th. The Discussions was Discussion as was Category
Hey there @Charleyfarley, are you able to send a screenshot of how it looks like when you're trying to make a post but is unable to?
It could be a number of things but it's hard to tell with the current information, for example:
It can also help us in identifying the web browser that you're using to see if it can be related to that as well.
Hi @Charleyfarley, I got your tag. Thanks for the details about your device. I'll see if @QueenB or our game experts have more suggestions.
ty @MountainMom
I tried your suggestions but still unable to post - it just saves it as a draft.
My device is an iPhone 7 Plus iOS 15.8.5
The posting issue has only started recently.
Btw, I didn’t get your tagged email, did you receive mine ?
Thanks For responding @Charleyfarley. My final suggestion is to copy your content and paste it into a "new" discussion and see if you can post it. If you can't post the new discussion, delete your old draft while you still have the content copied, and try again. If this doesn't work, repeat our standard troubleshooting steps. I will share this new issue with @QueenB. She will be back soon and will appreciate knowing your type of device and platform.
ty @christinewupp @QueenB
Yes, I had to hijack another thread as I was (and am still) unable to post a new discussion.
Ty @MountainMom
I don’t think you can leave ‘category’ blank and the only options are ‘discussions’ (default), ‘off-topic’ and ‘level help and tips’. I left it as ‘discussion’ because the other two didn’t seem appropriate.
I have been using the same device to play for the last 5 years so unlikely that this is the problem.
Possibly unrelated but I’m not receiving the tag emails either.
Hello @Charleyfarley. Thank you for sharing this issue with us, and be assured that we are not bothered by your "hijacking." It was a clever workaround!
King's development team is aware that players are unhappy with events, such as the Star Tournament that require "new levels" only. Unfortunately, this is unlikely to change in the near future. Community managers continue to monitor this feedback from players and share it with King's development team.
Regarding the "draft" function in this Community, I share your frustration. I assume you have already tried our standard troubleshooting steps to ensure the issue is not related to your device. Did you notice the new drop-down menus near the top of your new discussion? Were all fields prepopulated?…or was the "Category" field empty, thereby requiring you to select the "Discussion" category? Were you in the CCS game forum when you retrieved your draft?
The "draft" issues might be an intended consequence of ongoing efforts to improve the new layout. You can be assured that our Community Managers will work with this site's development team to resolve all issues with the "draft" functionality, but theys might not be resolved during the weekend.
Try this thread I've just created as it may draw attention better:
Hello @QueenB @MountainMom apologies for hijacking this thread but I haven’t had any response to my emails from support. I’m unable to post a new discussion - it just ‘saves as a draft’ and my discussion isn’t posted.
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