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It is happening for a week. I have already tried uninstalling and installing the app but it didn't work.
Hi everyone, thanks for the additional details.
Just to update you all, this has already been reported to the team and they’re aware of the issue. It’s currently under investigation.
Really appreciate you calling out the specific ads and providers (like Popsa, Copilot, Scrabble / Motoco Ads). That genuinely helps narrow things down when the team reviews logs on their side.
It doesn’t appear to be limited to one specific device type, so we’re continuing to gather reports to better understand the pattern.
In the meantime, there isn’t a guaranteed fix from the player side. Making sure the game is fully updated and restarting the app after a freeze can sometimes help, but I understand that’s not ideal.
Please keep sharing details if you notice certain ads triggering it more consistently, that information is useful while this is being looked into.
Thanks again for your patience while this is being worked on.
Candy Crush needs to sort this out,it’s happening more and more now, I have complained a couple of times, and got no decent response, only try this, try that! The culprits are mainly Popsa, Copilot and Scrabble, they are from a company called ‘Motoco Ads’, always 30 second Ads, I am not the only one this is happening to, I have no probs with other ads, the 5 second ones are ok. It’s time consuming and makes the game no fun anymore.
Yes
I'm also very disappointed with the service of advertising and mmy screen frefreezing
Hey @makingway89 thanks for flagging this.
Just so we can narrow it down a bit, do you know if it’s:
Also, which device are you playing on?
That should help us understand what’s going on, and we can take it from there.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
