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landed on jackpot and didn't receive it
Answers
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Hi @SAMcat0102 and welcome to our adorable Community 😊 Sometimes it happens that the game does not recognize this and gives us another prize. Thank you for making screenshots and don't worry, we will solve this together. I will tag our Community Manager @Cezdiamond so she can look into your profile and solve this. Just have a little patience. Thank you for your understanding. Have a wonderful day 🤗
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Hi @SAMcat0102 and thanks for reminding me to write back to you 😊 Due to holidays the team was not in the office until yesterday. Cezdiamond is not currently in the office but I will tag our friend @Jelly Jenny so she can look into your profile and take care of it.
I will just ask you to tell me your ID. If you don't know how to find it, please follow the instructions on the link below. Thank you for your understanding.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
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@SAMcat0102 Are you connected to Facebook at all? If you are not, I guess that's why you don't see it. When you are not connected to Facebook you will get a menu like on the picture below.
Click on the marked icon and it will open up your profile. From there you have a crown above your profile picture. You just tap there once and it will show your ID.
