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Daily Prizes and Rewards

I've suddenly stopped receiving the prize from spinning the Daily Wheel. I also no longer receive rewards for collecting sugar drops. I've already checked that I have the latest Adobe Flash and I've refreshed and cleared cookies and history. Help!

Accepted answers

An update from the game studio regarding not receiving boosters from the daily booster wheel at king.com:

Great news - the issue should be sorted out during the next few days. Thanks for your patience!

All comments

Are you seeing the symbol that is in the print screen above? That doesn't matter anyway because this is what you are going to do. First you have to get your user ID # by following the steps on here:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your account and get your back on track. Tell them that you did the syncing and that you are playing the game through Facebook. Please make sure to use this topic and subtopic. Also please be a bit patient because I am sure they are loaded down with issues this week.

yes I pressed the score and progression sync and I have a message underneath now to say nothing will be posted to facebook. what now please

I forgot to answer your question - as long as you don't log out of Facebook at any time then it should be logged in. When you clear out the history on Chrome make sure that the Passwords and other sign-in data is unchecked and you should remain logged in to Facebook.

Image: https://us.v-cdn.net/6030983/uploads/editor/y8/nv3m2t5qd7cu.png

Ok let's try this first. Go to king.com and login. Then click on the settings and click on Account. It is going to ask you for your password again. Then on the bottom do you see where mine says that I already synced the progress, yours might be saying to sync it. So click on it and then it should show the progress when playing through Facebook. If it doesn't let me know and I will give you further direction.

Image: https://us.v-cdn.net/6030983/uploads/editor/ux/8r2juwuzsafg.png

yes I have set up a facebook account Can you let me know how to get my progress back on track and also do you have to sign in to facebook everytime you want to play the games.

You have to play through a Facebook account if you are on a computer. If you don't have a Facebook account then set it up just for games and nothing more. That's the only way to get the boosters now. If you do choose to set up a Facebook account, please let me know and then I can tell you what to do to get your progress back on track.

Yes I read your blog and I am using chrome as browser on king.com but how do you access HTML5

Hi @mel21, and it's because you are playing on king.com that you are not getting these boosters. Did you read my blog yet because it offers suggestions instead of king.com? Please let me know if you are able to access the game using Firefox, Chrome, Opera or Edge. You need to be using the HTML5 version of the game. The Flash version which is the old version is not working.

yes I am playing the old version on king.com. Not everyone is on facebook amd I am one of them people

Hi @mel21, are you by any chance playing the game on king.com? Please read this message to see if it helps you:

https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

why doesnt the daily spin wheel give the prize won

Ok please click on this link to learn more about the old and new versions and why you might be having this problem:

https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

Desktop

Hi @mummabear, did you read what I wrote above? king.com is not working and it is Flash related. I have no clue if or when it might get fixed so temporarily I am directing the players to play through Facebook on Firefox, Chrome, Opera or Edge. Stay away from Internet Explorer because that is also Flash.

What on earth is going on King.com - level 2622 - not receiving boosters, extra moves and if an explosion happens on the last move it doesn't take out any chocolate ( could have won a few times in the last few weeks if that had happened) Please explain or fix the problem!!

Ok this is what I am going to say for now. If you are playing on king.com it's not working because of Flash. I am trying to get an answer but as of now I think your only option is to play through Facebook with Firefox or Chrome. If you try to play on Internet Explorer that is going to be Flash so you will have the same problems there. If you have Windows 10 then you have the option of installing the game and playing it through the Kingdom.

Darn. I'm already using Firefox and I thought I was accessing king.com via Facebook, but I could be wrong. Well....thanks for the answer and I really hope it gets solved soon! Thanks again...

karissalopez321

Make sure you have data Wi-Fi I believe you need service of some sort to recive certain items/boosters

That is what I thought you would say. It has to do with Flash. I am trying to get an answer but as of now I think your only option is to play through Facebook with Firefox or Chrome. If you try to play on Internet Explorer that is going to be Flash so you will have the same problems there. If you have Windows 10 then you have the option of installing the game and playing it through the Kingdom.

Yes, I'm playing on king.com. There was no problem just a few days ago. Is there a way I can fix this or revert back to when things did work?

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Accepted answers

An update from the game studio regarding not receiving boosters from the daily booster wheel at king.com:

Great news - the issue should be sorted out during the next few days. Thanks for your patience!

All comments

All of a sudden the other day the booster wheel stopped giving me the booster I claimed after my daily spin of the wheel. Why is this now happening on my pc? I only play at King.com and do not use any social media to play my games. Please help and give me my boosters back!!!!

hello @sammiebee13

Image: https://us.v-cdn.net/6030983/uploads/editor/ao/63len7vqy3bo.png

Through this messages, I welcome you to the king community

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it.
thank you

Good Morning and thank you for your reply to my message! Okay, I tried to screen shot and it will not paste into the chat. This is what is happening; every day I get a spin of the booster wheel and a booster is awarded based on which one I land on. So I claim the prize but it never appears in my game and I don't have it to use. Now keep in mind I am playing on King.com via my laptop and am not connecting through any social media outlet as I do not use them. Again this booster is to be awarded daily via free spin of the booster wheel that originally appears in the lower left section of the episode window. When I click on that it brings up the spinning wheel, I press stop, and it stops on a prize, I claim that prize but never get it awarded for use in my Candy Crush game.

I am not getting my daily booster. I spin and get the booster but then it doesn't show up. Can someone help? I don't have any boosters.

Hello @dykowski10

Image: https://us.v-cdn.net/6030983/uploads/editor/sv/numqihrzuzhb.png

I am here to say you welcome To join us at the moment.
Please tell me what device you using for this game?

I am not receiving any of my daily prizes or prizes I win in the candy jar. This has been going on

Hi @Bonnie_Snow, are you playing the game on king.com? Could you possibly play the game through Facebook and try Firefox or Chrome. Stay away from Internet Explorer because it might not work for you.

Shadowremembers

So let me get this straight. This glitch...of not receiving earned rewards when playing on king.com...your website...has been a known software problem for some time now, and instead of fixing the programming issue you recommend playing on some other format?
Pretty lame handling of the problem...

First of all, it's not "my" website. I am just a volunteer who comes to help with the questions. I don't have all the answers but I try to find out if I can.

Hi @CatJ are you trying to play the game through king.com? There is a problem with playing the game with Flash.

Yes, I'm playing on king.com. There was no problem just a few days ago. Is there a way I can fix this or revert back to when things did work?

That is what I thought you would say. It has to do with Flash. I am trying to get an answer but as of now I think your only option is to play through Facebook with Firefox or Chrome. If you try to play on Internet Explorer that is going to be Flash so you will have the same problems there. If you have Windows 10 then you have the option of installing the game and playing it through the Kingdom.

karissalopez321

Make sure you have data Wi-Fi I believe you need service of some sort to recive certain items/boosters

Darn. I'm already using Firefox and I thought I was accessing king.com via Facebook, but I could be wrong. Well....thanks for the answer and I really hope it gets solved soon! Thanks again...

Ok this is what I am going to say for now. If you are playing on king.com it's not working because of Flash. I am trying to get an answer but as of now I think your only option is to play through Facebook with Firefox or Chrome. If you try to play on Internet Explorer that is going to be Flash so you will have the same problems there. If you have Windows 10 then you have the option of installing the game and playing it through the Kingdom.

What on earth is going on King.com - level 2622 - not receiving boosters, extra moves and if an explosion happens on the last move it doesn't take out any chocolate ( could have won a few times in the last few weeks if that had happened) Please explain or fix the problem!!

Hi @mummabear, did you read what I wrote above? king.com is not working and it is Flash related. I have no clue if or when it might get fixed so temporarily I am directing the players to play through Facebook on Firefox, Chrome, Opera or Edge. Stay away from Internet Explorer because that is also Flash.

Desktop

Ok please click on this link to learn more about the old and new versions and why you might be having this problem:

https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

why doesnt the daily spin wheel give the prize won

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🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.