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Not getting your rewards? Daily spinning wheel not giving you the prizes?

ElsaElsa Posts: 28,139 Superstar
edited April 2019 in Support
Have you not been getting your rewards?  Sugar Drop challenge disappearing?  Daily spinning wheel not giving you the rewards?  Are you playing the game through king.com? 

This seems to be happening with those who are playing the game on the old version which is Flash related.  Candy Crush Saga on king.com is the old version.  The new version is HTML5, however, even if you are playing the game through Facebook your game might still be on the old version.  You can read more about the HTML5 version here:  https://community.king.com/en/blog/discussion/246625/is-your-browser-ready-for-html5#latest

Below are 2 print screens showing the old and new version of Candy Crush Saga. The print screen on the old version was taken from king.com.  The print screen on the new version was taken from Facebook with the Firefox browser.

Even if you are playing the game through Facebook on any of the browsers, you might still be playing on the old Flash version.  If you play through Chrome or Firefox, In order to get updated on the new version, please follow the steps on this link: https://community.king.com/en/blog/discussion/247839/did-you-game-switch-to-the-old-flash-version.

If you are playing the game in Facebook with Internet Explorer you will have to try another browser because this browser supports Flash.  If you are playing on a mobile device it shouldn't affect your game, nor should it affect the game on Windows 10 with a computer.

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  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    Elsa is correct on this one - King.com which is still operating with the old Flash version is having some trouble with boosters. This has been reported to the game studio but we do not have information yet regarding when this would be looked into.  

    Good news is that King.com is also currently moving to a better and safer HTML5 platform, but unfortunately the change may take some time. More information about this new platform you can find from the post above. 

    The Windows 10 app will provide a totally new range of other features that will give you chances to win free boosters so we highly recommend checking the app out if you have the chance. It may not be exactly the same as the Flash version but many would argue it's better upgrade. 

    Further feedback I encourage you to leave in this thread.

    Many thanks for your patience and understanding.

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This discussion has been closed.