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Facebook login in Windows app not working - Why?

DaveIt_Puller

I'd tried several times to retrieve my progress via Facebook login (Edited by CM:⛔️That’s too much personal information - Check our House Rules. ~ 6400 levels) but only King account login Edited by CM:⛔️That’s too much personal information - Check our House Rules. works in Windows app. Once I enter my Facebook account credentials and try to login, it just keeps on loading infinitely. So, I need your help either in resolving the issue or in merging my Facebook and King accounts to continue playing from where I left off in Windows app.

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DaveIt_Puller

@QueenB @HM100 After my repeated messages in the past few days, the Player Support team themselves raised a new ticket 16826971 again. On getting my final confirmation, they completed manually moving level progress to 6590 on my King account and cancelled my Facebook account progress a few hours back.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3565879#Comment_3565879

Hi @DaveIt_Puller thanks for coming back and sharing the ticket number.

I can see that your case is still pending, so I’ve nudged the Player Support team and asked them to get back to you as soon as they can.

Since this is connected to account login and saved progress, they’ll need to handle it directly through your support case. Please keep an eye on your email for their reply, and make sure to continue the conversation in the same ticket so all the account details stay in one place.

Thanks for your patience, and I hope they’ll be able to help you get this sorted soon 🙂

HM100

The reason this happens is because the webview popups used for facebook login are using the outdated EdgeHTML engine which Facebook no longer supports. The only way to be fixed is to either switch the game to WebView2 or have Facebook support the outdated EdgeHTML engine again.

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DaveIt_Puller

@QueenB My last ticket wasn’t reopened even after my repeated messages in the past few days so, I went ahead and raised a new ticket 16824812 again which is awaiting a helpful reply from the Player Support team.

DaveIt_Puller

I’ve not got any reply on the messages I’d sent in the past few days to reopen my ticket 16790380. So, I’m not sure whether it was reopened or not. Hence, I urge @QueenB to please nudge the Player Support team one more time and put an end to this request without further delay.

DaveIt_Puller

https://community.king.com/en/candy-crush-saga/discussion/comment/3566228#Comment_3566228

Thanks for nudging the Player Support team about my ticket @QueenB

But it seems they are not getting some of my replies properly via email and they’d also closed my ticket earlier today without any resolution. So, I’ve replied them back to open the ticket again with the same reply they had not received earlier. Hence, I just wanted to confirm if there’s a URL where we can directly view and reply to our tickets or not.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3565879#Comment_3565879

Hi @DaveIt_Puller thanks for coming back and sharing the ticket number.

I can see that your case is still pending, so I’ve nudged the Player Support team and asked them to get back to you as soon as they can.

Thanks for your patience, and I hope they’ll be able to help you get this sorted soon 🙂

DaveIt_Puller

https://community.king.com/en/candy-crush-saga/discussion/comment/3560732#Comment_3560732

Thanks for the replies @HM100 @QueenB

I kept getting only blank replies every time when I’d contacted Customer Care from my King account about this query in the past 2 weeks. So, I’d used the Chat bot below related article and raised another ticket a few days back from my Facebook account. My new ticket number is 16790380 in which they’ve asked and collected both account details but still awaiting level moved confirmation.

HM100

DaveIt_Puller

https://community.king.com/en/candy-crush-saga/discussion/comment/3560732#Comment_3560732

I got only blank replies 3 times when I’d contacted Customer Care directly about this query in the past week. So, I’ve used the Chat bot below related article and raised the ticket a while back. My ticket number is 16784318 awaiting reply.

DaveIt_Puller

I'm unable to find My Account / Account and login after logging in with my King account but I'd already filled the Contact us form directly from Customer Care website (https://kingcare.zendesk.com/hc) with the same message above a few days back. I'd got only a blank reply from them a few hours after submitting that form, but I'd replied them back yesterday with my query including User id. I’ve got only a blank reply again from them. Please help !

DaveIt_Puller

I'm unable to find My Account / Account and login after logging in with my King account but I'd already filled the Contact us form directly from Customer Care website (https://kingcare.zendesk.com/hc) with the same message above a few days back. I'd got only a blank reply from them a few hours after submitting that form, but I've now replied them back with my query including User id and awaiting a helpful reply this time.

Screenshot 2026-07-08 042741.png

Screenshot 2026-07-08 051039.png

QueenB

Hi @DaveIt_Puller thanks for sharing the details.

This is something our Player Support team will need to look into, as they’re the ones who can help with account login, syncing, and saved progress issues.

Since you mentioned that you can sign in with your King account, please open the game while signed in and contact Player Support directly from there.

You can do this by going to:
Settings > Help Center > My Account / Account and login > Contact us

When you contact them, please explain that you’re having trouble logging in with Facebook on the Windows app and that you’d like help checking your saved progress/account connection.

Also, please avoid sharing email addresses or other personal details publicly in the Community, as we want to keep your account safe ☺️

Let me know once you have sent them an email as you will receive an automated response with a ticket#, so share the # with me and I will reach out to Support and ask them to check this as soon as they can!