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candy crush won't reinstall
Katie_Harrill
Posts: 7
Level 2
in Support
Answers
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Hello @Katie_Harrill
Do not worry, your device supports this game
Update the device software
If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device,
you can see if there is an update manually:
Connect your Android phone to the Wi-Fi Network. Go to Settings > About device, then tap System Updates > Check for Updates > Update to download and install the latest Android version.
Your phone will automatically reboot and upgrade to the new Android version when the installation completed..
Give me feedback after testing the causes.
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Hello @Katie_HarrillIf nothing seems to work, maybe your device desperately needs a fresh start. Factory data reset will wipe everything off, all the apps, settings, etc.Don’t forget to backup your files!. connect your game with facebook or kingdom before starting.Go to SettingsTap Backup & ResetNext, tap Factory data resetTap Reset phone or Reset tablet.
After doing this everything will become normal.
Have a good day
