Candy Crush Saga

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Lost levels

King_admin

This discussion was created from comments split from: Have you lost your levels? Here's how to get them restored..

Welcome! 👋

Comments

firebombmarkus

Hi @bubabuba and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Crimson_Dawn

Hello, @bubabuba! I'm not sure if you noticed, but this is the Candy Crush Saga section of the community. I'm going to tag @Jelly Jenny to move this to the Soda section of the community. Now, concerning your question, did you have your game synced to your Facebook account or a Kingdom account?

bubabuba

Iv lost all my levels on candy crush soda how can I get them back

Creative_Elsa

Hi @DrMichelineRizk, yes you can set up an account through the Kingdom. The first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account. Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Creative_Elsa

Hi @Sandrahyman3, were you playing all along through Facebook or just started playing through Facebook? It doesn't really matter. Sadly, we cannot restore progress in the community due to data protection issues. Please follow the steps on here to help you get your progress back. https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your account and get your progress back. You will receive an email from them with a ticket number. Please make sure to use this topic and subtopic on the contact form.

Sandrahyman3

I was on level 1086 then I Drop back down to 486 when Facebook save why what happened to my levels

DrMichelineRizk

I was at the level 2365 candy crush and I was connected to Facebook but someone hacked my Facebook account and I come back to level one. Is it any method to recover my level without Facebook because I cannot access my account

Jelly_Jenny

Hi @datung and Welcome to Community

We have actually a post regarding lost levels. I will move your post there so you get all the details. You will also find how to contact our Player Relations Team if you need your game moving to the correct level too.

Have a great day!

Jelly_Jenny

Hi @sokil

We actually have a post regarding losing your levels which explains how you can retrieve your lost levels.

It will also tell you how to contact the Player Support team in case you need their help to set you back on track. I am moving your question to the post I'm referring to. Have a great day!

datung

I played myself up to level 820 to 830 something I can't remember clearly. but I have mistakenly clicked the facebook connection so the game back to the starting line is level 1. what can I do now to play my level over 800 ?. The previous link facebook has been lost. Looking forward to receiving help from the game founder soon. 😞😞

Sukanta_Biswas

Hello @sokil

Image: https://us.v-cdn.net/6030983/uploads/editor/rh/vsi87ixvouj1.png

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

If you are synced before this game with a Facebook, then you can not connect again to other facebook.
Try to think a little bit and give me feedback.

sokil

hi, I lost all my levels (Some around level 1363) after connecting with Facebook. Literally back at level 1... Took years getting there. I tried everything in the FAQ section and nothing works. This is th

Jelly_Jenny

Hi there, Community Moderator here To keep the Community tidy, I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Jelly_Jenny

Hi there I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Sukanta_Biswas

Hello @Sarita_Jain

Image: https://us.v-cdn.net/6030983/uploads/editor/82/f7l8kokj1xbb.jpg

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Step 1 - Open game app and log out from Facebook.
Step 2 - Open Facebook app and log out. then click the option 'Log Into Another Account'. Log in to Facebook using your another ID.
Step 3 - Restart your device
Then open game app again and press the 'Played Before' button.
See here more details https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day

Sarita_Jain

I have 2 candy crush connected differently with two diff fb accounts. In 1 game I am at level 6. In the other I am at Level 3000+. I accidentally deleted the candy crush app. Once I downloaded it I can only access the account that is level 6. How do I access the other accounts level 3000+?

Sukanta_Biswas

@alithabet
Thank you for your kind feedback about my answer – I am glad you are enjoying the community.
Feel free to contact us again if you have any troubles or questions. Have a good day

Sukanta_Biswas

Hello @DrMichelineRizk

Image: https://us.v-cdn.net/6030983/uploads/editor/o8/j0u5koy9g7ml.png

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

If your facebook is hacked, you can continue the game through the Kingdom. If you have not made a Kingdom id, create it first & contact King Care https://soporto.king.com/contact

alithabet

Thank you. The problem is solved
seems that facebook was connecting another account

Sukanta_Biswas

Hello @alithabet

Image: https://us.v-cdn.net/6030983/uploads/editor/eo/mmcouax92nbm.jpg

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Please tell me you had try to connect your game first time with facebook or you connected before with other facebook?

Comments

firebombmarkus

Crimson_Dawn

bubabuba

Iv lost all my levels on candy crush soda how can I get them back

Creative_Elsa

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Creative_Elsa

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your account and get your progress back. You will receive an email from them with a ticket number. Please make sure to use this topic and subtopic on the contact form.

Sandrahyman3

I was on level 1086 then I Drop back down to 486 when Facebook save why what happened to my levels

DrMichelineRizk

Jelly_Jenny

Hi @datung and Welcome to Community

Hi @sokil

Hello @sokil

Hi there, Community Moderator here To keep the Community tidy, I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Jelly_Jenny

Hi there I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Sukanta_Biswas

Hello @Sarita_Jain

Sarita_Jain

Sukanta_Biswas

@alithabet
Thank you for your kind feedback about my answer – I am glad you are enjoying the community.
Feel free to contact us again if you have any troubles or questions. Have a good day

Sukanta_Biswas

Hello @DrMichelineRizk

alithabet

Thank you. The problem is solved
seems that facebook was connecting another account

Sukanta_Biswas

Hello @alithabet