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Lost all boosters purchased and earned since yesterday.
Ladyjanegray
Posts: 18
Level 2
in Support
Lost all boosters purchased and earned since yesterday.
Please reinstate
Please reinstate
0
Answers
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Hi @Ladyjanegray and welcome to our adorable Community 😊 Can you please explain it more? Did you change the device or reinstall the game? I will ask you to give me your game ID. If you don't know where to find it, follow the instructions on the link below.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
Looking forward to hearing from you again 🤗0 -
The game froze so I had to uninstall and reinstall.
I usually log in with Facebook so none of the methods above seemed to work.
thanks
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I think my ID is ladyganegray0
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@Ladyjanegray Your ID should be a number. Please follow the steps on the link I posted above. Let me know if you need assistance.0
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I have Lost all my boosters.. i had to uninstal because the game locked.. when a reinstal.. all the boosters are gone...0
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I could not find the ID number. I would appreciate it if you could reinstall the boosters I’d purchased and earned.
Thank you.0 -
@Ladyjanegray Please fill in the support form here https://soporto.king.com/contact
Be sure that you are choosing the correct topic (Problems with my game) and subtopic (Crashing/freezing). Once you fill it in you will receive an automated email message which you need to reply to in order for the team to reach you. If you don't reply to it, they won't reach you at all.
I really hope this will help you. Thank you for your understanding. Have a wonderful day 🤗0 -
Hi @marlles and welcome to our adorable Community 😊 The boosters we collect are stored on our device's memory. This means that we can reach them even if we are offline. Unfortunately, this also means that we are going to lose all the boosters if we change the device or reinstall the game. Therefore, we don't recommend collecting a lot of boosters, it's better if you use them while playing. Here are some tips on safeguarding your boosters.
https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters
I know this is inconvenient but it's very useful to know for future use. Thank you for your understanding. Have a wonderful day 🤗0 -
Ohhh really? This is unfair ☹️☹️0
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@marlles Were your boosters earned or purchased? I know how it feels, it happened to me some time ago when I wasn't aware of this. It's really useful to know it in the future.0
