Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Temporary issue - Some players may experience problems with making purchase on Facebook, we are working on solving this as soon as possible.
Lost all boosters purchased and earned since yesterday.
Answers
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Hi @Ladyjanegray and welcome to our adorable Community 😊 Can you please explain it more? Did you change the device or reinstall the game? I will ask you to give me your game ID. If you don't know where to find it, follow the instructions on the link below.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
Looking forward to hearing from you again 🤗 -
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@Ladyjanegray Please fill in the support form here https://soporto.king.com/contact
Be sure that you are choosing the correct topic (Problems with my game) and subtopic (Crashing/freezing). Once you fill it in you will receive an automated email message which you need to reply to in order for the team to reach you. If you don't reply to it, they won't reach you at all.
I really hope this will help you. Thank you for your understanding. Have a wonderful day 🤗 -
Hi @marlles and welcome to our adorable Community 😊 The boosters we collect are stored on our device's memory. This means that we can reach them even if we are offline. Unfortunately, this also means that we are going to lose all the boosters if we change the device or reinstall the game. Therefore, we don't recommend collecting a lot of boosters, it's better if you use them while playing. Here are some tips on safeguarding your boosters.
https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters
I know this is inconvenient but it's very useful to know for future use. Thank you for your understanding. Have a wonderful day 🤗
