Lives

juana29 · June 2019

hello to someone from candy crush saga that is not a robot. For more than three years I have been playing on the online platform in the computer and as millions of users I do not have nor will I have Facebook. Can they inform us when they are going to solve the problem of receiving and sending lives?

juana29 · June 2019

thanks a thousand for answering. finally someone who takes care of us, because I like so many thousands I was going to another game. You are a genius and what a beautiful phrase you have at the bottom of Namaste's page. I hope everything gets solved soon.Escribe tu comentario

firebombmarkus · June 2019

Hi @juana29 and welcome to our adorable Community 😊 You can be sure there are no robots here 😉 Can you please tell me are you playing the game on king.com?

juana29 · June 2019

Hi, thanks for the welcome. yes. I have been playing at king.com since it started and like thousands of others I can not receive or send lives. What happened to the game?

juana29 · June 2019

also look at the page the thousands of comments from people who are the same and if there are robots because I have sent many emails to king contacts and always respond to all the same. but because that happens

firebombmarkus · June 2019

@juana29 As you noticed, there are currently issues with the game on king.com. The studio is aware of it, they are working very hard to fix it. Can't tell you exactly when it will be done, but it's certainly one of the priorities. Thank you for your understanding.

juana29 · June 2019

thanks a thousand for answering. finally someone who takes care of us, because I like so many thousands I was going to another game. You are a genius and what a beautiful phrase you have at the bottom of Namaste's page. I hope everything gets solved soon.Escribe tu comentario

firebombmarkus · June 2019

@juana29 Here is the explanation that might come handy for the future. Once you fill in the support form here https://soporto.king.com/contact you will receive an automated email message which you need to reply to in order for the team to reach you. If you don't answer that message they won't reach you. I hope this clarifies your doubts.

Jelly_Jenny · June 2019

Thanks for the help, @firebombmarkus!

Hi @juana29

I have sent you a message regarding your Roadblock issue - you will find the message from your inbox that's located on the top right corner.

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