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My logon page indicates someone else (King 10616646642) instead of me, Onnye chamberlain.

Peewee

Contacted King.com but their response had nothing to do with my question of how did this happen & how can I fix it. I just called up Candy Crush Saga and tried to logon. It kept saying my password was wrong and sent me a link to recover my password. That didn't work, then I noticed the name showing was not mine. I don't know how this could happen. Can anyone help me?

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Creative_Elsa

Peewee said:

My daughter did it!!! She was able to follow your/Elsa's directions and correct my name/login. THANK YOU SO MUCH LADIES....

How are you enjoying the community?

Creative_Elsa

That’s wonderful!

Peewee

THANK YOU SO MUCH SUKANTA-BIWAS & ELSA...….My dtr followed your directions and was able to fix things for me.

Peewee

My daughter did it!!! She was able to follow your/Elsa's directions and correct my name/login. THANK YOU SO MUCH LADIES....

Creative_Elsa

Hi @Peewee that looks like a King user ID # and it is showing another name. Where are you playing the game? Mobile or ocmputer? Do you play any other King games? This is what I would like you to do. Please get your user ID # by following the steps from here:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you can't log into Candy Crush, see if you can log into another game to get your number. Please let me know if you can access it. Tag me and I will offer further direction after you get the number.

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Creative_Elsa

Peewee said:

My daughter did it!!! She was able to follow your/Elsa's directions and correct my name/login. THANK YOU SO MUCH LADIES....

How are you enjoying the community?

Creative_Elsa

That’s wonderful!

Peewee

THANK YOU SO MUCH SUKANTA-BIWAS & ELSA...….My dtr followed your directions and was able to fix things for me.

Peewee

My daughter did it!!! She was able to follow your/Elsa's directions and correct my name/login. THANK YOU SO MUCH LADIES....

Sukanta_Biswas

@Peewee
Follow my arrow

Image: https://us.v-cdn.net/6030983/uploads/editor/r7/6xugz6fbm05z.png

Peewee

Where do I find this page with settings?

Sukanta_Biswas

@Peewee
Click setting > Account setting > Change name > Save

If not resolved, follow @Elsa link

Creative_Elsa

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Peewee

Sukanta_Biswas, your link sent me to my logon page (which I am able to access) however it still shows someone else (King 10616646642) instead of my identity. So I did not help.

Sukanta_Biswas

Hello @Peewee

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻
You can open this page by clicking on this link, and then see there is Sign in Options? https://king.com/sv/game/candycrush