Why can't I send or receive lives from friends?

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Answers

  • PeeweePeewee Posts: 41 ✭✭
    Idila, yes I am sure lives are being sent (their dated) Elsa has already indicated it is a King.com problem that is being worked on for a fix. 
  • leliklelik Posts: 1

    The game is on my home PC. Recently I am not able to send extra moves to my friends. The button clicks but nothing happens as if it`s frozen. And the worst - I don`t  get any lives and extra moves from them!!! Help me please!
  • PeeweePeewee Posts: 41 ✭✭
    Elsa has advised if you are playing on King.com, it is being worked on for a fix.
  • TrishMacCayTrishMacCay Posts: 12
    I am having the same issues on my android cell phone and tablets.  I connect through Facebook and have never had any trouble until this past week. Is it something to do with the latest updates you guys are doing or what?? I want our CC back please..
  • Ishnabyb18Ishnabyb18 Posts: 6
    I can't request lives from friends, and neither I can send the lives, if I click on the ask friends lives button, the list of friends will not appear, please fix this problem as I am addicted to the game. Thanks
  • TrishMacCayTrishMacCay Posts: 12
    Dont feel alone ,I haven't either. Or if a list DOES come up by chance it full of complete strangers ( my stranger list has 78 unknown people on it) and if I try to send them lives I still get a message saying they don't exist. If I do manage to get a life sent to me I cant get it either because I supposedly dont exist even though I am logged in at the moment. I sent them a email explaining this ,they emailed back wanting to know how they did and when I replied to it stating was no difference yet I still haven't heard back from them  :(. Do we the players even matter to them?? I want my game back. Almost 2 weeks of this is enough already.
    #anunhappycandycrusher 
  • ElsaElsa Posts: 17,845 Superstar
    edited June 24
    Ok guys, if you are not playing the game on king.com and are playing on Facebook or the Kingdom the lives was recently changed for the game.  To ask for lives, go to your heart.  When you click on it, this box will pop up.  I play through the Kingdom so that's why you see the Kingdom icon.  If you play through Facebook then it will show the Facebook icon.  You have to click on ask friends and then the second box will pop up.  Then you can do the old check all and click on send.

        

    To send out lives to friends this has been changed.  Now you have to be on a level and on the left side are your friends.  You  have to click on each of the pink buttons which is to the right of their picture.  If you look closely at that pink button you can see the envelope.  You have to click on each one separate now. That is the only way that you can send messages to them.


    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • purplepugspurplepugs Posts: 4
    Elsa said:
    Ok guys, if you are not playing the game on king.com and are playing on Facebook or the Kingdom the lives was recently changed for the game.  To ask for lives, go to your heart.  When you click on it, this box will pop up.  I play through the Kingdom so that's why you see the Kingdom icon.  If you play through Facebook then it will show the Facebook icon.  You have to click on ask friends and then the second box will pop up.  Then you can do the old check all and click on send.

        

    To send out lives to friends this has been changed.  Now you have to be on a level and on the left side are your friends.  You  have to click on each of the pink buttons which is to the right of their picture.  If you look closely at that pink button you can see the envelope.  You have to click on each one separate now. That is the only way that you can send messages to them.

    I was doing it this way, once I learned how you do this.  It was working great, but now noone shows up for me to send lives.  I go all the way back to the earlier levels and nothing.  I play on my mobile device through facebook.
  • TrishMacCayTrishMacCay Posts: 12
    I don't know what is going on but I am NOT given this option. Theres NO FRIEND LIST on my left,NO HEART NOTHING .  Guess will just play 5 lives at a time and be content to get that much
  • Marilyn-3Marilyn-3 Posts: 65 ✭✭
    Thanks Elsa, but do you have any word for us players using King.com? Still waiting - 4 weeks now to be able to send and receive lives, tickets, and for+3 boosters to work again. Also, Level 6 on Bubble Witch 2 Saga still freezing upon opening. Does King plan on fixing this, or are we wasting our time waiting? I really appreciate your time and trouble trying to help.
  • ElsaElsa Posts: 17,845 Superstar
    I don't know what is going on but I am NOT given this option. Theres NO FRIEND LIST on my left,NO HEART NOTHING .  Guess will just play 5 lives at a time and be content to get that much
    Where are you playing the game?
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • ElsaElsa Posts: 17,845 Superstar
    Marilyn-3 said:
    Thanks Elsa, but do you have any word for us players using King.com? Still waiting - 4 weeks now to be able to send and receive lives, tickets, and for+3 boosters to work again. Also, Level 6 on Bubble Witch 2 Saga still freezing upon opening. Does King plan on fixing this, or are we wasting our time waiting? I really appreciate your time and trouble trying to help.
    This happened once before and they were able to fix the glitches.  Not sure what happened this time but they are trying to fix it.  Can you play the game elsewhere? 
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • TrishMacCayTrishMacCay Posts: 12
    I am connected through Facebook as I have been for the last 3+ years . Things went nutty almost 2 weeks ago and still no improvement so I play the 5 lives and wait until I have full lives again to play again. I just tried to cash in the candies for the booster but nothing was there to collect then it froze up completely.  Ugh
  • Marilyn-3Marilyn-3 Posts: 65 ✭✭
    I play on my home PC and my work MAC...same problems on both computers.
  • ElsaElsa Posts: 17,845 Superstar
    I am connected through Facebook as I have been for the last 3+ years . Things went nutty almost 2 weeks ago and still no improvement so I play the 5 lives and wait until I have full lives again to play again. I just tried to cash in the candies for the booster but nothing was there to collect then it froze up completely.  Ugh
    I am going to check my game on Facebook now.  brb........   my game is working.  I opened the heart and just asked for lives.  I also just went into a level and clicked to send a life and it worked.  What broswer are you using?  Here is a link and I'd like you to please check out the browsers to make sure that you have the most recent versions.  I just opened it in Firefox and it is working.  There are a few browsers that you can try - Firefox is my favorite but some prefer Chrome.  There is also Opera which is good and then Microsoft Edge.  Stay away from Internet Explorer.

    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
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