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how do i sync ccs and soda to facebook?

blutu

the website elsa gave me just goes to vimeo where i have to set up an account? there was another website that i didn't see a place to log in. i went thru the steps and it said nothing will be going to facebook. this back and forth with no remedies is very frustrating........ ready to give it up

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Jelly_Jenny

Thanks @mercerik! The thread seems to have been closed already

@blutu we'll be happy to help you out in this thread! Could you send that screenshot here, please? I'm sure that will clarify things right away. Thanks

For instructions how to take a screen shot, please visit:
www.take-a-screenshot.org

mercerik

Jelly Jenny said:

Thanks @blutu! Could you do me a huge favor and take a screenshot of that "will not post to FB", please?

Be sure to tag me in your reply so I won't miss it. Thanks

Hi @Jelly Jenny!

@Blutu created a new Thread at Candy Crush Saga Friends. Since these issues are related, I told him to go back to this Original Thread so he can be best served. I also tagged and informed @QueenMia in one of the comments that the New Thread is a duplicate and needed to be closed. Here is the link: https://community.king.com/en/candy-crush-friends-saga/discussion/comment/399099#Comment_399099

Here is the ScreenShot from the link:

Sukanta_Biswas

Hello blutu
I'll solve your problem. Give me some information.

Are you using the same email in Facebook and Kingdom?
You can sync the game with Facebook or not?
Have you added the email to Facebook after synced, which is used in the Kingdom?

Show a screenshot of the problem that is in your Kingdom.

Jelly_Jenny

Thanks @blutu! Could you do me a huge favor and take a screenshot of that "will not post to FB", please?

Be sure to tag me in your reply so I won't miss it. Thanks

blutu

i went to the contact us site filled everything out then it wouldn't load the captcha after all that. I'll repeat that msg: i can't send or receive lives or tickets, was advised to sync to fb, went thru the steps got to the end and it says will not post to fb. i'm playing on the regular fb, started on level 28, ws on 365 on king.com. any suggestions? thx

Jelly_Jenny

Hi @blutu!

Everything you need to know how to sync your King.com account with Facebook should be already in this thread. So you need to log into your King.com account and then you can sync the two accounts from the account settings.

It's worth noting that you cannot sync King.com accounts to several Facebook accounts nor they can be unsynced. So you need to be careful that you sync the account with the correct Facebook accounts. If it says the account has already been synced, it's synced with a Facebook account already.

If all else fails, like Elsa mentioned, you can contact our Player Relations Team and they can double check if there's something they can help you with.

mercerik

Sukanta_Biswas said:

@mercerik
Flash Player does not require updates when you do anything online. Because when you use it as an extension, it will work as the latest version. There is an update or installation to do something off-line.

@Sukanta_Biswas

If you don't trust that Chrome will keep this Updated, go to chrome://components. This will take you to the Components with Adobe Flash Player Logo. There are 14 Components there. Go down and find Adobe Flash Player. Under Status Up-To-Date, there is a Check For Update Button. Click on it and you'll see.

Here is the ScreenShot of what you'll see:

Image: https://us.v-cdn.net/6030983/uploads/editor/n7/2b8wro8af1z4.jpg

Adobe Flash Player Version is down below this page, third from the lowest.

Sukanta_Biswas

@mercerik
Flash Player does not require updates when you do anything online. Because when you use it as an extension, it will work as the latest version. There is an update or installation to do something off-line.

mercerik

Sukanta_Biswas said:

@mercerik
I never update the flash player or need it. everything fine for me

@Sukanta_Biswas

My point exactly! If you don't mess with it and just keep your browser updated, you are fine. Having 2 different versions of Adobe Flash Player will give you a headache that Motrin cannot fix.

King will have to look at this seriously and take action. The Game Developer should remove the suggestion of Downloading an Old Version of Adobe Flash Player. A suggestion of Keeping Your Browser Up-To-Date will make the difference.

Sukanta_Biswas

@mercerik
I never update the flash player or need it.

everything fine for me

mercerik

@Sukanta_Biswas @blutu @Elsa

I think I see why people are having issues with Candy Crush Saga and I don't. It is the Adobe Flash Player Version that Candy Crush Saga recommends. Adobe Flash Player Version 11 is not what the Browsers are Supporting. The Browsers are Supporting Version 32.0.0.207. As I said above, even though Google Chrome has transitioned to HTML5, Google keeps the Flash Player Updated each time it Updates Chrome to keep the browser user safe and secured. The Users Only Responsibility is to keep their browser Fully-Updated. I said this over and over but nobody seems to listen.

Here is the link Adobe Flash Player with the latest Version for every Browser Platform: https://get.adobe.com/flashplayer/about/?red=a

Here is the ScreenShot of what you are going to see at the link:

Image: https://us.v-cdn.net/6030983/uploads/editor/rb/1xwbdn5yvtac.jpg

If you are using Google Chrome, you can also check what you have on Google Chrome by typing chrome://components on the search bar. This is not a link, you will have to type this in yourself. It is part of the Chrome Settings.

If you have other Browsers, please go to How To See What Version of Flash Player You Have with this link: https://www.lifewire.com/what-version-of-flash-do-i-have-2617986

I hope I am not too late. I certainly hope that no one has installed the Very Old Version of Adobe Flash Player. It will just complicate things for everyone.

Thanks!

Creative_Elsa

I am coming back here to respond @blutu. If you are playing the game on king.com there are issues with it and the studio is trying to find a fix for them now. I am happy that I came back here because I didn't realize that the video was from the old King Care website and was not transferred to this community. If after trying the above from the players you still need help this is what I tell all the players.

Can you get into your king.com account to get your user ID #? If so, please follow the steps to get it here:https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

firebombmarkus

Hi @blutu and welcome to our adorable Community 😊 Thanks for tagging me @Crimson_Dawn This issue is not familiar to me so I really hope that @mercerik's and @Sukanta_Biswas' solutions would help. Thank for jumping in guys 😉

Sukanta_Biswas

Hello @blutu
We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

The Kingdom Platform is out of date so you can face many problems. However, the game will not be difficult to play. At the beginning of the game you have read the problem below. See, arrows and click ''Get Adobe Flash Player"

Image: https://us.v-cdn.net/6030983/uploads/editor/r7/gf3osq6uppln.png

After clicking, you will receive a Flash Notification, click on Allow

Image: https://us.v-cdn.net/6030983/uploads/editor/ca/nzyfx4s94ohi.png

After doing these, your game will be ready to open.

Image: https://us.v-cdn.net/6030983/uploads/editor/sr/b4ixgtjo4it5.png

If you want to sync the game with Facebook, click the link below. If you do not understand, tell me again.
https://community.king.com/en/candy-crush-saga/discussion/comment/396410#Comment_396410

mercerik

blutu said:

my computer also says needs flash 11 to do the games could that be a problem, can't download 11, computer says it's updated. i was on level 356 in the kingdom game, does that translate to level 28 on the facebook game? thx

@blutu

Hi there! Welcome to the Community!

If you are playing using a Browser, do not mess with Adobe Flash Player. You are going to have a bigger problem if you do. Browser like Google Chrome updates the Flash Player so that you don't have to. The reason is because Flash Player has too many Confusing Versions.

While I was putting together Instructions on How To Change E-Mail Address & Password at the Kingdom, I noticed something. It says "Decrease in points and progress, Connect to Facebook". I wasn't sure what it meant because I never played Candy Crush Saga at the Kingdom at all since the release of Candy Crush Saga. Let me ask @Jelly Jenny about it. I am sure she can explain it to us. Below is the ScreenShot of what I was talking about:

Image: https://us.v-cdn.net/6030983/uploads/editor/tg/hiq938d73w8t.jpg

Crimson_Dawn

@blutu, I'm not sure. I'll tag @firebombmarkus to help.

blutu

my computer also says needs flash 11 to do the games could that be a problem, can't download 11, computer says it's updated. i was on level 356 in the kingdom game, does that translate to level 28 on the facebook game? thx

blutu

Neither game is synced, i tried for fb but there was a msg that said will not go on fb

Crimson_Dawn

Hello, @blutu! Do you have one of the games synced and you are having trouble syncing the other one, or are you having trouble getting all of your games to sync?