@juana29 Others have mentioned this as a joke, but I think it's what's actually happening: They're not doing a single thing. All King associates seem to recommend as a fix is switching to the new HTML5 platform where players are treated to levels with less moves, timed boosters everywhere, and no friends' lives still being sent anyway. All those things lead to players being more likely to spend money on boosters, which is in King's interests.
I'm glad you and others here are speaking up about ditching CCS and King games in general. They'll get the message soon enough.
@Betty_Kelly This thread is majority of players who play on King.com, where there was a known issue with sending/receiving lives - which btw has a different setup of sending lives from the platform I can tell you're using since you're in the 4000s levels. Officially, the issue was recently "fixed". (ahem)
But even on the new platform, I stopped receiving lives around the same time the King.com issue started, where I used to receive 3-5 lives every day. My envelope number hasn't budged for a month now.
With the Win10 app I can send lives fine clicking the heart. But I doubt whether lives are actually registering - on the new platform OR the old.
If you've been receiving 3-5 lives every day for the past month, consider yourself very lucky. To be honest I never even used my lives. I just liked hoarding them in my mailbox - and that's why I'm griping. 😂
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