Candy Crush Saga

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Connecting to the Internet

penguinlover102370

Hello! My Candy Crush App on my iPad will not connect to the internet.

what can I do?

thanks for any help!

To ask your Question:

Accepted answers

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Ed_Db

Nonsense. Your server goes down EVERY NIGHT. why not acknowledge you have a problem???

Ed_Db

Sukanta_Biswas said:

Hello @penguinlover102370
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it.For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Sukanta_Biswas

penguinlover102370 said:

It has been going on 2 weeks for me now.

i do not want to lose all of my boosters that I have built up...completely not fair that those do save to your profile especially if you have paid for them.

Please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
Of course you'll get the boosters back, which you bought.

penguinlover102370

It has been going on 2 weeks for me now.

i do not want to lose all of my boosters that I have built up...completely not fair that those do save to your profile especially if you have paid for them.

Sukanta_Biswas

AriesSunFire said:

Sukanta_Biswas said:

Hello @Capebutterfly & @AriesSunFire
It may be for temporary server issues. I ask you to wait a few hours. 😊

Thanks! But it went on for weeks. I had to uninstall the game and lost everything but my progress and that started from the level I was on when it started acting up. A little disappointing.

Do not uninstall the next time you are in this situation. Of course, let us know 😎

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.
Have a good day🙏

AriesSunFire

Sukanta_Biswas said:

Hello @Capebutterfly & @AriesSunFire
It may be for temporary server issues. I ask you to wait a few hours. 😊

Thanks! But it went on for weeks. I had to uninstall the game and lost everything but my progress and that started from the level I was on when it started acting up. A little disappointing.

Sukanta_Biswas

Hello @Capebutterfly & @AriesSunFire
It may be for temporary server issues. I ask you to wait a few hours. 😊

Sukanta_Biswas

penguinlover102370 said:

Hello,

here are are the screen shots. Just updated the app and still doesn’t work. The game does work on my iPhone and I am to log in however i have played it on my iPad, always.

thanks for any insight.

warm regards

We are very sorry for your problem. For several reasons your game app can be corrupted,

And if this is the case, the problem can not be solved without uninstalling the game app.

While playing If the game app is crashing, the game app may be corrupted.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

In the current situation you will have to uninstall and reinstall and you will lose the booster, which is not refundable.

penguinlover102370

Hello,

here are are the screen shots. Just updated the app and still doesn’t work. The game does work on my iPhone and I am to log in however i have played it on my iPad, always.

thanks for any insight.

warm regards

374422DB-5419-4C0E-A04C-89B8C45287C2.jpeg

5BE81618-1BDD-4F4A-AD44-4CC39BBF9D33.png

AriesSunFire

I am also not able to connect and cannot collect rewards. I have done the troubleshooting but nothing is working. IOS 12.3.1 and on iPad

Capebutterfly

I was able to connect to Candy Crush Saga with no issues yesterday, till last night, it keeps saying I am not able to get into the kingdom at this time, to try again later, I checked for app updates, and all my settings, still nothing, I am on my fire kindle, and connect through fb from the app, I also can not connect to King, through the app settings, it just keeps loading, a few times as I clicked connect through fb, it just keeps loading also. Any help would be greatly appreciated.

Sukanta_Biswas

Hello @penguinlover102370
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it.For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Accepted answers

All comments

Sukanta_Biswas

Capebutterfly

AriesSunFire

I am also not able to connect and cannot collect rewards. I have done the troubleshooting but nothing is working. IOS 12.3.1 and on iPad

penguinlover102370

374422DB-5419-4C0E-A04C-89B8C45287C2.jpeg

5BE81618-1BDD-4F4A-AD44-4CC39BBF9D33.png

Sukanta_Biswas

penguinlover102370 said:

Hello,

here are are the screen shots. Just updated the app and still doesn’t work. The game does work on my iPhone and I am to log in however i have played it on my iPad, always.

thanks for any insight.

warm regards

We are very sorry for your problem. For several reasons your game app can be corrupted,

And if this is the case, the problem can not be solved without uninstalling the game app.

While playing If the game app is crashing, the game app may be corrupted.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

In the current situation you will have to uninstall and reinstall and you will lose the booster, which is not refundable.

Sukanta_Biswas

Hello @Capebutterfly & @AriesSunFire
It may be for temporary server issues. I ask you to wait a few hours. 😊

AriesSunFire

Sukanta_Biswas said:

Hello @Capebutterfly & @AriesSunFire
It may be for temporary server issues. I ask you to wait a few hours. 😊

Thanks! But it went on for weeks. I had to uninstall the game and lost everything but my progress and that started from the level I was on when it started acting up. A little disappointing.

Sukanta_Biswas

AriesSunFire said:

Sukanta_Biswas said:

Hello @Capebutterfly & @AriesSunFire
It may be for temporary server issues. I ask you to wait a few hours. 😊

Thanks! But it went on for weeks. I had to uninstall the game and lost everything but my progress and that started from the level I was on when it started acting up. A little disappointing.

Do not uninstall the next time you are in this situation. Of course, let us know 😎

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.
Have a good day🙏

penguinlover102370

It has been going on 2 weeks for me now.

i do not want to lose all of my boosters that I have built up...completely not fair that those do save to your profile especially if you have paid for them.

Sukanta_Biswas

penguinlover102370 said:

It has been going on 2 weeks for me now.

i do not want to lose all of my boosters that I have built up...completely not fair that those do save to your profile especially if you have paid for them.

Please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
Of course you'll get the boosters back, which you bought.

Creative_Elsa

Ed_Db

Sukanta_Biswas said:

Hello @penguinlover102370
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it.For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Ed_Db

Nonsense. Your server goes down EVERY NIGHT. why not acknowledge you have a problem???

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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
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