Lost levels

That didn‘t help

firebombmarkus

Hi, @chantalesteidl Thank you so much for translating your message. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Gweniebear23 said:

No one has contacted me yet

So sorry 😥 we will contact you soon.

Hello! I quickly uninstalled Candy Crush today and then reinstalled and signed in with my Facebook account. Actually, I'm level 739, but I'm shown at 36 and from 51 are no more levels displayed. I always have to scroll all the way up to play and if I can get the level and I want to continue playing later, I'll start at 739 again. Can someone help me?:)

No one has contacted me yet

Hi @Gweniebear23, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

My one that I had all my stuff on was 1530805284 (CandyCrushSaga).

Though now it is showing 10594330 in my app.

Hello @Gweniebear23
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

I am passing your problem to @Jelly Jenny , She wants your game id.
See here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Wait a while, You may have to wait a maximum of 48 hours.
Have a good day 🙏

I was on the level 889. I updated the app. I went to open it and its saying that I am at level 10.

I tried disconnecting from Facebook, force stopping everything, restarting my phone, checking my phone for system and software updates, uninstalling Facebook, and even reinstalling Candy crush saga. Honestly I'm not sure what to do. I have done all of the troubleshooting.

What can I do?

MaryBL

I had a go at playing through Facebook against my better judgement. I hate the music, and the stupid ads and videos and the clumsy graphics. Totally a dire experience.,

jannota

I can'e receive lives to move onto next level But I am able to go back and play any game I have already played again So it is not my laptop or anything else because if it was I would not be able to go back and play old level I think its on your end because there are a lot of other players with this recent problem

Jelly_Jenny

Hi @Trojangirl

I'm adding you to an existing thread here that is all about retrieving your levels. The end of the post is about how you can get your levels reinstated if you didn't save your game before. Hopefully you're back on track soon. Have a Sweet day!

Trojangirl

Can you help?

Trojangirl

Hello I need help getting back to the level I was on before Apple tech reset my phone. I was close to level 1000 and now I am at the beginning 😩

dianaperez200 said:

this is the profile king has. It’s not Facebook.com. It’s dperez.toby@gmail.com. And my fb profile is the one with the badge. That’s the one I need in cc. The right profile is the bottom one so I can get my progress back. Please fix it I want to play. Thank you.

They can't use your email address for anything. They go by your user ID #. Once you log into the Kingdom you will see the King icon on top. Double click on it and that is where you will find your #. I whited out my # and email address but that is where you will see your number.

Image: https://us.v-cdn.net/6030983/uploads/editor/4b/673ttp499pgo.png

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Thanks for tagging me @Sukanta_Biswas. @dianaperez200 you wrote me in a private message this morning and I wrote back and gave you the information. Did you follow up on that? You won't lose your progress because King can always get you back on track. Your email address is not going to get them into your account. Please get your user ID # by following the steps on here:

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Image: https://us.v-cdn.net/6030983/uploads/editor/et/3fsgl6iiixc3.png

That is the only way that you are going to get your progress back but if you complete the contact form now you won't hear anything until tomorrow because they are no longer at the office until the morning.

@elsa please

MataiceAlison

dianaperez200 said:

Here’s a pic from my phone my progress.

maybe first close the game app on your ipad then reopen, am sure it will be fixed because i also get the same problem when logging out of Facebook back to kingdom, the profile pic and progress sometimes take long to load as long i had saved before logging out!

dianaperez200

Here’s a pic from my phone my progress.

Don't worry...your levels safe. 😀 just wait for good internet.. And let me know

Comments

That didn‘t help

firebombmarkus

Gweniebear23 said:

No one has contacted me yet

So sorry 😥 we will contact you soon.

Hello! I quickly uninstalled Candy Crush today and then reinstalled and signed in with my Facebook account. Actually, I'm level 739, but I'm shown at 36 and from 51 are no more levels displayed. I always have to scroll all the way up to play and if I can get the level and I want to continue playing later, I'll start at 739 again. Can someone help me?:)

No one has contacted me yet

My one that I had all my stuff on was 1530805284 (CandyCrushSaga).

Though now it is showing 10594330 in my app.

Hello @Gweniebear23
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

I was on the level 889. I updated the app. I went to open it and its saying that I am at level 10.

What can I do?

MaryBL

I had a go at playing through Facebook against my better judgement. I hate the music, and the stupid ads and videos and the clumsy graphics. Totally a dire experience.,

Hi @Trojangirl

Can you help?

Hello I need help getting back to the level I was on before Apple tech reset my phone. I was close to level 1000 and now I am at the beginning 😩

dianaperez200 said:

this is the profile king has. It’s not Facebook.com. It’s dperez.toby@gmail.com. And my fb profile is the one with the badge. That’s the one I need in cc. The right profile is the bottom one so I can get my progress back. Please fix it I want to play. Thank you.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

@elsa please

MataiceAlison

dianaperez200 said:

Here’s a pic from my phone my progress.

dianaperez200

Here’s a pic from my phone my progress.