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Unable to login

obscurejc
obscurejc Posts: 2

Level 1
in Support
Something is wrong with my account. In saga, I’m unable to login. I get an “oops an unknown error has occurred.” I was also unable to login to this kingdom account, so I had to setup a new account in order to ask this question. Through out the process of try to troubleshoot this issue, I have now lost my level on my device (level 1291). Is there anyway to get my level back?

Best Answer

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    Answer ✓
    Hi @obscurejc :waving:

    It sounds like you're having an issue with the account itself. I would recommend contacting the Player Relations Team here. 

    To make sure your account issue ticket goes through, be sure to select "Problems with game" as your topic and "Game didn't save" as your subtopic.


Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    Answer ✓
    Hi @obscurejc :waving:

    It sounds like you're having an issue with the account itself. I would recommend contacting the Player Relations Team here. 

    To make sure your account issue ticket goes through, be sure to select "Problems with game" as your topic and "Game didn't save" as your subtopic.


  • obscurejc
    obscurejc Posts: 2

    Level 1
    Thank you kindly for the link!
  • Minniemouse
    Minniemouse Posts: 8

    Level 2
    What has happened to the buddy mine has vanished also why the stupid timed daily treats most wont be relevant to the level you are on 

Hey! Would you like to give us your opinion?

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