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Extra moves won't stop spinning

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Answers

  • suevh
    suevh Posts: 24

    Level 3

    When I go to King.com and attempt to login it doesn't recognize my email and password.  This is getting more and more difficult!  
  • firebombmarkus
    firebombmarkus Posts: 13,104
    @suevh Do you use the same password and username as you use here and for logging into your game?
  • suevh
    suevh Posts: 24

    Level 3

    Yes
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Ok, I will call for some help from my friend @Elsa Maybe she knows how to solve this 😉
  • _Elsa_
    _Elsa_ Posts: 37,333
    Thanks for tagging me @firebombmarkus.

    First thing that I want to say is that whatever email address and password that you use here in this community is not the same that you would use on king.com.  @suevh, if you never played through the Kingdom before then please follow this Superstar's steps and she will show you how to create and sync it with pictures.  See if that helps you.  Here is the link:  https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1



       

  • Alex564
    Alex564 Posts: 3

    Level 1

    Hello,
    I want to report that lately I've been experiencing this issue too. It loops in the same state as in the screenshot suevh has provided.
    - Happens on my main device (android)
    - I use King account only. The issue is encountered both when playing online & offline
    - Troubleshooting that didn't help: updating the app, cleaning all app data & cache, checked device's free space

    On different device (tested on Windows 10 PC with the app from store) I synced my account and it did work just fine.
    I might try and provide some more onfo ()
    EDIT:
    Main device is Xiami Redmi 4. Later I've tested on Redmi Note 5, the spin loops in the same loading state.


  • suevh
    suevh Posts: 24

    Level 3

    Here you go
  • Alex564
    Alex564 Posts: 3

    Level 1

    Installing today's new update didn't help for this bug.
    I've logged a different account (this time a facebook one) instead of King one to see how would it go - the issue persisted across the accounts. I got the 32bit version of the APK to test it - didn't work either.
    So I finally decided to try and test an older version of Candy Crush to see if it helps. Yes, I know this isn't reccommended - the account I used for it was quite behind with the levels too. I downloaded the 2019-01-07 version from APKPure - the bonus booster wheel worked flawlessly like there was no issue at all.
    Hope the tech guys are doing something about this.
  • OFF!!!
    I need playing  game moves.

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