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No Flash Player installed

crush4me
crush4me Posts: 15

Level 2
in Support
I am trying to play in Windows 10 Google Chrome. Candy Crush Sage says No Flash Payer installed. I click on Get Adobe Flash player and nothing happens. Before another window would pop-up so I could manually use Flash Player. What is the problem? I am trying to play on King.com. This is happening on Candy Crush Soda also.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited August 2019
    Hi, @crush4me
    Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

    I'll ask you to check some troubleshooting. If there is no solution then I will report about it in the studio.

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.


    Update Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
    4. Click Relaunch.


    If you're still not done, follow the step below..
    Reset the Google Chrome Web Browser to Default Settings
    1. Click the menu icon next to the address bar.
    2. Select Settings from the drop-down menu.
    3. Scroll to the bottom of the Settings page and click the Advanced link.
    4. Scroll to the bottom of the expanded page and click the Reset button.
    5. Click the Reset button in the pop-up window.


    Let me know ..

  • crush4me
    crush4me Posts: 15

    Level 2
    I already tried that...still doesn't load Flash Player
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    @crush4me
    Check your Flash Player update or which version there? You see the step below.


    Let me know with a screenshot. 
  • crush4me
    crush4me Posts: 15

    Level 2
    Google Chrome automatically updates Flash Player...I have checked and I have the latest Flash Player
  • crush4me
    crush4me Posts: 15

    Level 2
    When I click on Flash Player...nothing happens
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    @crush4me
    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

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