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Why has Power ups gone missing on my game

mackem003
mackem003 Posts: 95

Level 3

edited August 2019 in Support
Why has Power ups gone missing on my game 
I cannot get benefits for completed hard or hard hard game.
Also cannot get gifts for scoring 200 points 
All missing 
WHY 
«1

Answers

  • PummyRaj
    PummyRaj Posts: 44,294
    Hello @mackem003 Hearty Welcome to the Candy Crush section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  Just wondering and would like to make sure... are you having this issue in Candy Crush game?  

    1) I am asking so because, I have never received any rewards after completing hard or super hard levels

    2) Also, I have not heard of getting gifts for scoring 200 points too!! 

    Can you please give as many details as possible for us to understand the issue!!  

    ** IF you tap on "Type your Comment" box located below, you will be able to write back.  

    Talk to you soon!  Have a great week ahead!
  • mackem003
    mackem003 Posts: 95

    Level 3

    Yes it's the Candy Crush game 
    It's the same department spinning wheel  where you get daily spin and treat calender bonus 
    I was having it for a very long time but two days about disappeared 
  • PummyRaj
    PummyRaj Posts: 44,294
    Hello again @mackem003,  Thank you for replying back :+1:

    I will inform our Candy Crush Community In-charge about the issue.  Can you please post your game user ID number please?  This link will help you to look for it  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

    Talk to you soon!  Have a nice Monday :)
  • mackem003
    mackem003 Posts: 95

    Level 3

    My number ID is 7488050234 
  • PummyRaj
    PummyRaj Posts: 44,294
    Thank you very much @mackem003 :+1:
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    Hi @mackem003 :waving:

    If you are missing some challenges you used to have, I recommend disconnecting and reconnecting the game from Facebook/King account and if you're still having issues, play a couple of the regular levels to see if that helps to trigger the challenges again. 

    I hope that helps! 

  • mackem003
    mackem003 Posts: 95

    Level 3

    Hi 

    Yes I tried that but still the same problem 
    Thank you 
  • jujube
    jujube Posts: 14

    Level 2

    I'm having the same problem. I play on my mobile device (android) and I have updated the newer version but thet have disappeared. Please help to get them back. I miss these challenges to get the power ups to help me advance.
     
  • mackem003
    mackem003 Posts: 95

    Level 3

    I still have the problem not fixed yet.
    I sent my ID number to Pummy Raj 
    Please Candy Crush sort this problems as it stops me getting extra bonuses 
  • mackem003
    mackem003 Posts: 95

    Level 3

    Still no Power Ups available 
    Now less chances to obtain prizes to help you get to next levels.

    Come on Candy Crush do your job 

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