i cant get on my game it keeps saying that i experienced an error

Hi @sweetserena
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Please tell me what Device, Browser and Platform you are using for this game ? 
Provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

@sweetserena
I have received several more reports on such issues. I must inform the community manager about this.
Please be patient.😊

Of course I want to help you, but you need to give me some more information.If I get the right information from you, it will be easy for me to help you.