Why has Power ups gone missing on my game

mackem003mackem003 Posts: 15
edited August 26 in Support
Why has Power ups gone missing on my game 
I cannot get benefits for completed hard or hard hard game.
Also cannot get gifts for scoring 200 points 
All missing 


  • PummyRajPummyRaj Posts: 5,116 Superstar
    Hello @mackem003 ; Hearty Welcome to the Candy Crush section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  Just wondering and would like to make sure... are you having this issue in Candy Crush game?  

    1) I am asking so because, I have never received any rewards after completing hard or super hard levels

    2) Also, I have not heard of getting gifts for scoring 200 points too!! 

    Can you please give as many details as possible for us to understand the issue!!  

    ** IF you tap on "Type your Comment" box located below, you will be able to write back.  

    Talk to you soon!  Have a great week ahead!
  • mackem003mackem003 Posts: 15
    Yes it's the Candy Crush game 
    It's the same department spinning wheel  where you get daily spin and treat calender bonus 
    I was having it for a very long time but two days about disappeared 
  • PummyRajPummyRaj Posts: 5,116 Superstar
    Hello again @mackem003,  Thank you for replying back :+1:

    I will inform our Candy Crush Community In-charge about the issue.  Can you please post your game user ID number please?  This link will help you to look for it  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

    Talk to you soon!  Have a nice Monday :)
  • mackem003mackem003 Posts: 15
    My number ID is 7488050234 
  • PummyRajPummyRaj Posts: 5,116 Superstar
    Thank you very much @mackem003 :+1:
  • Jelly JennyJelly Jenny Posts: 1,905 Community Moderator
    Hi @mackem003 :waving:

    If you are missing some challenges you used to have, I recommend disconnecting and reconnecting the game from Facebook/King account and if you're still having issues, play a couple of the regular levels to see if that helps to trigger the challenges again. 

    I hope that helps! 

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
  • mackem003mackem003 Posts: 15

    Yes I tried that but still the same problem 
    Thank you 
  • jujubejujube Posts: 14 ✭✭
    I'm having the same problem. I play on my mobile device (android) and I have updated the newer version but thet have disappeared. Please help to get them back. I miss these challenges to get the power ups to help me advance.
  • mackem003mackem003 Posts: 15
    I still have the problem not fixed yet.
    I sent my ID number to Pummy Raj 
    Please Candy Crush sort this problems as it stops me getting extra bonuses 
  • mackem003mackem003 Posts: 15
    Still no Power Ups available 
    Now less chances to obtain prizes to help you get to next levels.

    Come on Candy Crush do your job 
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