Lost progress

Kim_Myrén · October 2018

Hi,

I’ve been playing for a while without logging in to Facebook or King. When I logged into Facebook all my progress was lost and when I quickly logged of, all my progress is still lost. Could you please help me restore my progress??

_Elsa_ · October 2018

Hi Kim,

Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

If the troubleshooting doesn't work in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into your account and manually add your progress back.

Kim_Myrén · October 2018

The link didn’t help me at all. As I said, I’ve never logged in to Facebook or Kingdom.

I’ve filled in the form, which is linked in the troubleshooting article, twice. No respond.

_Elsa_ · October 2018

Give it time Kim because they have a lot of messages to read and respond to. I suggest that you do sign up for one of those accounts because they need you to have an account in order to get your progress back.

Lilacoco · September 2019

Hi. I logged on to Facebook and lost my progress. I am close to 1000 and it has brought me back to level 1. Is there a way to retrieve my previous game? Please help.

Lost progress

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