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Why can’t I connect to facebook

Lisa_L_Lothian
Lisa_L_Lothian Posts: 8

Level 2
in Support
I downloaded the new update and since then I can’t connect to Facebook or able to use the treat wheel. I have uninstalled the app which meant I’ve had to go back to level 1 from level 2587. Nothing seems to be working 
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @Lisa_L_Lothian
    We would like to welcome you to the king community. Thank you so much for being willing to joining.😊

    Your game is probably not connected to the server, so you are at level 1. You must be sure that you have not logged in to another facebook on your device. Check your avatar and gold bars.
    Let me know.
  • Lisa_L_Lothian
    Lisa_L_Lothian Posts: 8

    Level 2
    There is no picture coming up for avitar and I have no gold bars. When I try to connect to Facebook it gives me a message saying that it took too long to connect 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Lisa_L_Lothian said:
    There is no picture coming up for avitar and I have no gold bars. When I try to connect to Facebook it gives me a message saying that it took too long to connect 
    Your game app was probably corrupted.😭
    Uninstall game app > Restart device > Install game app > Open game & Log in.
    Let me know.
  • Lisa_L_Lothian
    Lisa_L_Lothian Posts: 8

    Level 2
    This has not fixed the problem 😢
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Lisa_L_Lothian said:
    This has not fixed the problem 😢
    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
  • Lisa_L_Lothian
    Lisa_L_Lothian Posts: 8

    Level 2

  • milesoneill
    milesoneill Posts: 2

    Level 1
    I have the same problem. Exactly as above. No problems with candy crush soda Saga though?! 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    milesoneill said:
    I have the same problem. Exactly as above. No problems with candy crush soda Saga though?! 
    Please check some troubleshooting here 👇

    Check your Game app update
    Check to update the game app at least 1 time a week. App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    To update apps individually or in bulk using the Google Play Store app on your mobile device:
    Open the Google Play Store app Google Play.
    Tap Menu Menu and then My apps & games.
    Games with an update available are labeled "Update." You can also search for a specific game.
    Tap Update.

    Clear app Cache data
    Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
    To clear the cache for the app:
    Open your device's Settings app Settings app.
    Tap Apps & notifications.
    Tap the app. If you don't see it, first tap See all apps or App info.
    Tap Storage and then Clear cache
    .
    If this is not resolved, then uninstalling and then re-installing will solve your problem.     But to do this, you'll lose stored boosters.
  • Lisa_L_Lothian
    Lisa_L_Lothian Posts: 8

    Level 2
    I fixed mines by connecting to WiFi, this sorted the problem and was able to connect to Facebook with no problems 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    @Lisa_L_Lothian Well done😊

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