button not working

ckelly13 · September 2019

popup_collaboration_panel_button_friends ------is what I see on my level 470 next step... no one is responding for the request for unlocking next episode and it appears the button is not functioning well. I also have not been getting "lives" from friends for several levels, and I always received some eventually.

How can I fix this? Thanks

Sukanta_Biswas · September 2019

Hi @ckelly13
We would like to welcome you to the king community. Thank you so much for being willing to joining.

You have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, The ticket was prevalent for unlocking episodes. But in the present, These options are not active in game. But it still available on old kingdom platform. Not only you, There all kingdom platform user facing this problem.
Anyway, We heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
During this time you can sync the game with Facebook and play on a more advanced platform. Your Booster and Levels will remain the same.

ckelly13 · September 2019

I think I did.... I found a FB way to play and it moved to my level but no friends. I guess it is just FB friends who play?

Sukanta_Biswas · September 2019

ckelly13 said:

I think I did.... I found a FB way to play and it moved to my level but no friends. I guess it is just FB friends who play?

Friends list will come soon.😊 Show me a screenshot if you still can't find friends.

Sukanta_Biswas · September 2019

Hi @ckelly13
We would like to welcome you to the king community. Thank you so much for being willing to joining.

You have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, The ticket was prevalent for unlocking episodes. But in the present, These options are not active in game. But it still available on old kingdom platform. Not only you, There all kingdom platform user facing this problem.
Anyway, We heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
During this time you can sync the game with Facebook and play on a more advanced platform. Your Booster and Levels will remain the same.

ckelly13 · September 2019

thanks, what's the best way to get it on FB. If I open FB and search candy crush saga I get a lot of junk.

Sukanta_Biswas · September 2019

ckelly13 said:

thanks, what's the best way to get it on FB. If I open FB and search candy crush saga I get a lot of junk.

Did you sync your game to Facebook?

ckelly13 · September 2019

I think I did.... I found a FB way to play and it moved to my level but no friends. I guess it is just FB friends who play?

Sukanta_Biswas · September 2019

ckelly13 said:

I think I did.... I found a FB way to play and it moved to my level but no friends. I guess it is just FB friends who play?

Friends list will come soon.😊 Show me a screenshot if you still can't find friends.

ckelly13 · September 2019

Thanks for your help...working great now.

button not working

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