Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can't purchase anything on any game

I haven't been able to purchase piggy banks on any games. I am in Mexico but home is the US. The credit card page will not let me put in a US address. It only gives me Mexico options. If I use my VPN that puts me in the States, it tells me I'm not connected to the internet, but clearly I am. I have been trying to solve this problem for months and have written several questions regarding this issue with no help in sight! To be clear, I play mostly on my Samsung tablet but today I tried to change the credit card on my laptop. I play 4 different games and this problem is consistent in all games. I'm frustrated and about to delete all of the games and go to some other game system.

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Creative_Elsa

Hi @Diana_Runnion, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Is there an option to change the language into English? Maybe that's the problem. Just guessing.

Sukanta_Biswas

Diana_Runnion said:

My main problem is NOT my credit card and I shouldn't have added that in as it clearly confused you. I can't even get to a screen that will let me buy on any of the games. My games are keeping track of my progress so clearly I am online, but when I try to make a purchase it either says "contacting", but never does or it doesn't even offer an option to purchase (Friends). The only game that works correctly is the original Candy Crush. The other games are as stated above.

Please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

Diana_Runnion

My main problem is NOT my credit card and I shouldn't have added that in as it clearly confused you. I can't even get to a screen that will let me buy on any of the games. My games are keeping track of my progress so clearly I am online, but when I try to make a purchase it either says "contacting", but never does or it doesn't even offer an option to purchase (Friends). The only game that works correctly is the original Candy Crush. The other games are as stated above.

Sukanta_Biswas

I look forward to your reply.

Sukanta_Biswas

Hi @Diana_Runnion
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

Your payments and transactions are handled by the Google Play Store app We don't store any payment information here at King.

If you have any problems changing or amending your payment information, please access your Google Play Store settings from your device or seek guidance from your associated Google Play Store customer care team.

Remove a payment method

On your Android phone or tablet, open the Google Play Store app .
Tap Menu Account
Tap Payment methods More payment settings.
If prompted, sign in to pay.google.com.
In your browser, tap Menu Payment methods.
Under the payment method you want to remove, tap Remove Remove.

The payment method will be removed from your Google account.

Edit a payment method

On your Android phone or tablet, open the Google Play Store app .
Tap Menu Account.
Tap Payment methods More payment settings.
If prompted, sign in to pay.google.com.
In your browser, tap Menu Payment methods.
Under the payment method, you want to edit, tap Edit.
Make your updates and tap Update.

Change your payment method while making a purchase

On your Android phone or tablet, open the Google Play Store app .
Go to a paid item's detail page.
Tap the price and review app permissions.
Next to the price, tap the Down arrow Payment methods.
Choose from one of your existing payment methods or add a new one.
Complete your purchase.

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Sukanta_Biswas

Hi @Diana_Runnion
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

Remove a payment method

On your Android phone or tablet, open the Google Play Store app .
Tap Menu Account
Tap Payment methods More payment settings.
If prompted, sign in to pay.google.com.
In your browser, tap Menu Payment methods.
Under the payment method you want to remove, tap Remove Remove.

The payment method will be removed from your Google account.

Edit a payment method

On your Android phone or tablet, open the Google Play Store app .
Tap Menu Account.
Tap Payment methods More payment settings.
If prompted, sign in to pay.google.com.
In your browser, tap Menu Payment methods.
Under the payment method, you want to edit, tap Edit.
Make your updates and tap Update.

Change your payment method while making a purchase

On your Android phone or tablet, open the Google Play Store app .
Go to a paid item's detail page.
Tap the price and review app permissions.
Next to the price, tap the Down arrow Payment methods.
Choose from one of your existing payment methods or add a new one.
Complete your purchase.

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

Sukanta_Biswas

I look forward to your reply.

Diana_Runnion

Sukanta_Biswas

Diana_Runnion said:

My main problem is NOT my credit card and I shouldn't have added that in as it clearly confused you. I can't even get to a screen that will let me buy on any of the games. My games are keeping track of my progress so clearly I am online, but when I try to make a purchase it either says "contacting", but never does or it doesn't even offer an option to purchase (Friends). The only game that works correctly is the original Candy Crush. The other games are as stated above.

Please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

Creative_Elsa

Is there an option to change the language into English? Maybe that's the problem. Just guessing.

The prize was stolen because the function was frozen.
The prize is stuck. I won, paid the maintenance fee to meet the criteria for winning the prize, but the prize wasn't received because it remained inactive and the time limit for claiming it expired. Please fix this. I bought a booster to win but suffered significant damage. This prize is locked and unchanged. I won three…
I am level 191
CContinue Where I left at
10611 numaralı seviye
10611 numaralı seviyeyi bitirmek için sarı şeker gerekiyor fakat seviyede sarı şeker yok ne yapmalıyım? Yazılımla alakalı hata var ve bütün etkinlikleri kaybediyorum geçemediğim için oyunun güncel
Level 11069
I am not getting the 50 yellow candies to show up which are needed to get past level. Have purchased max amount of extra moves and NOTHING
⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
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