I won an event & didn't get the rewards

Question

I won this week's striped candy event (the re-furbished challenge) and after I clicked claim my reward which included 6 hours unlimited lives, I didn't receive the lives, just the 2 hours of candy balls and striped candy/packaged candy. I am wondering why I didn't get my full prize.

ccplayer58 · Answer

Not only that, sometimes you go to make a play and the candy changes. I'm not talking about the games where they're supposed to change, I'm talking about sabotage. You can't win when the game can anticipate your next move and change it so it doesn't work.

cdumas17 · Answer

Has happened to me three times this week :(

ambs · Answer

I also have won 2 events and have not received my rewards. It goes to the claim screen, I click claim but don’t receive anything. I’m super frustrated as I’ve spent so much playing this game. Please send me the rewards!