Can't reset password because my old email has been closed. How can I get a new password?

IMcFly · October 2019

I have purchased a new iPad to replace my old one. I need to transfer all my old apps to the new iPad.

I cannot open the link to my Candy Crush password reset because my old email account no longer exists. How can I get a new link sent my new email? I looked here first and followed the steps to contact King customer care and I eventually got a reply. But each time I replied stating what my problem was, they wrote back as if they hadn't seen what I had written. After this to-ing and fro-ing, they have now closed my ticket, as they said I hadn't responded to their emails! I'm beyond frustrated as I have responded to them each time they've written to me! Can someone help, please? I'm on Level 2752 and don't want to lose my progress.

Sukanta_Biswas · October 2019

Hi @IMcFly
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

You will find your solution there. You need to write "Need Help" in the email replay.
You can contact us through "Contact Us" as per my signature. 👇

_Elsa_ · October 2019

Hi @IMcFly, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Have you been playing through Facebook or King? Don't worry about the link. It can be fixed and they can add your progress to your new account but we need to know if it was for King or Facebook first. Please let us know and then we can direct you further.

IMcFly · October 2019

Hi there, it was through King.

_Elsa_ · October 2019

Ok if you are on a phone then click in the help section and then click on the contact. I believe that is what @Sukanta wrote above. First get your user ID # by following the steps on here. Then do the contact and give them your user ID # and the level that you were on.

IMcFly · November 2019

Hi Elsa, I have done all that you have suggested, it is now nearly a week and Customer Care has still not responded to my query. Why are they not responding?

_Elsa_ · November 2019

Ok let's try this. Did you get a ticket number when they sent you an email? If so, please let me know and then I can tag the community manager to follow up with the ticket number.

IMcFly · November 2019

Hi Elsa, thanks for getting back to me.
My ticket no. is: 8713502.

Kind regards,
Irene

_Elsa_ · November 2019

Ok thanks. I am now tagging @Pounawea so he can see this message when he is back in the office.

IMcFly · November 2019

Thanks Elsa.

IMcFly · November 2019

Hi Elsa,

Did you tag @Pounawea? I still haven't heard anything from King.com.
Regards,
IMcFly

Can't reset password because my old email has been closed. How can I get a new password?

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