Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
iPhone with last iOSupdateSukanta_Biswas said:Hi @Sakalos7
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.What device are you using for the game?
Did you sync the game with Facebook or the Kingdom before?
Your Avatar, Gold bars Correct ?Let me know, I'll ask you to do some troubleshooting checks.
Sakalos7 said:iPhone with last iOSupdate
insync with Facebook and I tell you that the problem begins and august not always
avatar correct
When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.
You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications
If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.
Click ‘Renew Access’ to reactivate the app’s permissions.
You might also want to check your active app-permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.
Remember, you'll have to do this every 90 days.
If this does not work, we have other articles that might help.
Let me know.
Nothing changed ! I did every single stepSukanta_Biswas said:Hi @Sakalos7
Probably, You may have logged in to another Facebook on your device. And that facebook is active on the device's user account. Your game is connecting to another Facebook for this.
Open Facebook app > Log out > Remove other Account > Restart device > Open facebook App > Log in.
Let me know.
