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Hi I’ve sent 3 emails to you regarding all of my items going missing for a 3rd time in 6 months

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tracy77777788888
tracy77777788888 Posts: 3 Newbie
in Support
Hi I’ve sent 3 emails to you regarding all of my items going missing for a 3rd time in 6 months and all I get in as a reply is to go to the community page. That isn’t helping me as I’ve said and you just keep sending the same automated email! All I want is for you to return my items!!!! 😡😡😡
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @tracy77777788888
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    In the case of Android and I-Phone, your collected booster is stored in phone memory.This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.
    Here are some tips for not / less facing this kind of problem in the future,
    Make your device software auto update.
    Make your game app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    Do not install App that occupies more space on the device.
    Keep RAM free.

    Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1


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