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Gold

Faith_White
Faith_White Posts: 7

Level 1
edited November 2019 in Support
I did not receive the 50 gold bars that you get after finishing the first episode for the first time and I'm on level 21. Is there any way I can get them? @QueenMia
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Answers

  • PummyRaj
    PummyRaj Posts: 45,123
    Hello @Faith_White Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    Is your Gold Bar count 0 currently, because you have not received any after downloading the game?  Or were you supposed to receive an extra 50 GB?   

    I have started my game more than a year ago!  Hence, I do not remember exactly when we will receive those 50 GB!! 

    Can you please post back?  Thank you!

    ** IF you tap on "Type your Comment" box located below, you will be able to write back :+1:    
  • faithwhite1844
    faithwhite1844 Posts: 5

    Level 1
    edited November 2019
    I hope you can figure it out. 
  • Faith_White
    Faith_White Posts: 7

    Level 1
    I did receive the 50 gold for downloading the game. I have 10 gold right now because I won two episode games. 
  • PummyRaj
    PummyRaj Posts: 45,123
    faithwhite1844 said:
    I hope you can figure it out. 
    Hello again @faithwhite1844 I am sorry to say that I cannot figure it out without much details :(   

    But, I am glad to know that you have received the initial 50 GB which you were supposed to receive after downloading the game!

    Please be patient with me as I would like to take more info to clear the issue and send the proper assistance you need!  By any chance, are you talking about the original Candy Crush game OR the Candy Soda game?

    Because, we do not have the "Episode Race" feature in the Candy Friends game yet and you have posted in Candy Friends category! 

    Talk to you soon! 
  • Faith_White
    Faith_White Posts: 7

    Level 1
    I am talking about the original Candy Crush Saga. I did not receive the 50 gold for downloading the game. I have 10 gold because I won two episode races.
  • PummyRaj
    PummyRaj Posts: 45,123
    Faith_White said:
    I am talking about the original Candy Crush Saga. I did not receive the 50 gold for downloading the game. I have 10 gold because I won two episode races.
    Oh! Got it :+1:  

    Because you have addressed QueenMia in your main post, I got confused!!  She takes care of Candy Friends game, but not Candy Crush!  It is OK, like I said above, I will direct you to the proper assistance :+1:  

    Can you please answer few more questions? 
    1)  What device are using to play the game?
    2) Are you logged in through Facebook OR Kingdom account? 
    3) When did you download the game?
  • Faith_White
    Faith_White Posts: 7

    Level 1
    Oh I’m sorry! I am using a iphone. I’m logged in through my kingdom account and I downloaded the game a couple of days ago. 
  • PummyRaj
    PummyRaj Posts: 45,123
    That's OK @Faith_White🤗 

    Thank you for providing the details.  Now one more.... the team will need your game user ID number to look into your game and this link will help you to find it 
    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it 

    Talk to you soon!  Have a great rest of the day/evening!
  • Faith_White
    Faith_White Posts: 7

    Level 1
    My user id number is 11032072850.
  • PummyRaj
    PummyRaj Posts: 45,123
    edited November 2019
    Thank you @Faith_White :) 

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